topic Re: Windows 11 will not upload my Pixma MG2522 in Desktop Inkjet Printers

Windows 11 will not upload my Pixma MG2522

Debbie-C — Sun, 16 Jan 2022 02:49:47 GMT

This printer worked great on my laptop. I just bought a new Dell desktop with Windows 11 and it will not upload My Canon Pixma MG2522. It gets to the connection page, shows that it is connected, but will not continue on. I have gone to the website, downloaded the newest drivers for this model and it still stalls on the connection page. I have tried this a half a dozen times and cannot get it to install.

Re: Windows 11 will not upload my Pixma MG2522

shadowsports — Sun, 16 Jan 2022 22:53:54 GMT

Greetings,

I thought I saw a post from someone else about this.

Check device manager for any problems/missing USB devices. Right-click and delete them, then see if the installer continues or can be run again getting past the part that it stalls at now.

Re: Windows 11 will not upload my Pixma MG2522

Debbie-C — Mon, 17 Jan 2022 01:45:21 GMT

Thank you. I checked, but there are no problems or missing USB devices.

Re: Windows 11 will not upload my Pixma MG2522

Hector — Mon, 17 Jan 2022 21:37:29 GMT

Hello Debbie-C,

This will usually come up if the cable was connected before the drivers were fully installed. You can leave the printer on and connected. You can press the Windows key and the letter R key at the same time on your keyboard. In the run box that appears, you can type in devmgmt.msc and click OK. In the window that comes up, you can click on the option for universal serial bus controllers at the bottom. You can right click on the option for USB printing support and then click on uninstall. Once the connection is gone, you can disconnect the printer from the computer. Now that the printer is disconnected, you can start the setup again. Leave the USB cable disconnected until the setup window asks to connect the USB cable.

Re: Windows 11 will not upload my Pixma MG2522

Debbie-C — Tue, 18 Jan 2022 03:43:29 GMT

That worked 🙂 Thank you very much!!

Re: Windows 11 will not upload my Pixma MG2522

joshmcilrath — Thu, 14 Apr 2022 21:48:50 GMT

I'm having the same issue, but what you said to do is also not working. Printer still disconnects in the middle of the installation process.

Re: Windows 11 will not upload my Pixma MG2522

katherinemary — Thu, 30 Jun 2022 14:51:27 GMT

I still not get my computer to recognize the printer. Help...

Re: Windows 11 will not upload my Pixma MG2522

progunr22 — Fri, 08 Jul 2022 11:09:24 GMT

I have this SAME issue! Have tried everything that has been posted here, and in another chat on this topic as well with very detailed instructions by one of your experts, NOTHING is allowing me to print anything but the test page. It brings up a "name the document to print", I do that and click save, and it just sits there? HELP.... this printer should be able to work with Windows 11... it is not THAT OLD!

Re: Windows 11 will not upload my Pixma MG2522

Patrick — Fri, 08 Jul 2022 18:53:56 GMT

Hi Katherinemary,

Reinstalling will resolve this issue. To do this, please follow these steps:

1. Press the Windows key on your keyboard and the letter R, then let both go.

2. In the Run window, please type CONTROL PANEL and click OK.

3. Click on View devices and printers (or Devices and printers, depending on your view).

4. Right click the Canon MG2500 series and left click on Remove device. Repeat until all MG2500's are removed.

5. Disconnect the USB cable.

6. Click Close to close that window.

7. In the upper left corner, click on Control Panel (or the Back button).

8. In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

9. Click once on "Canon MG2500 series MP Drivers" and then click Uninstall at the top.

10. Follow the on screen prompts to uninstall the driver. When you click Complete, the driver is uninstalled.

11. Once done, please reboot your computer.

When your computer restarts, we will reinstall:

1. Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mg-series/pixma-mg2522/pixma-mg2522?tab=drivers_downloads

2. Click the Select button next to "MG2522/MG2525 MP Drivers Ver.1.02 (Windows)".

3. Click the Download button. The drivers will download.

4. Once the download is complete, open your downloads folder. To access this, press CTRL and J, then let both go.

5. Double click "mp68-win-mg2500-1_02-ejs.exe" to begin the installation.

6. Follow the on screen prompts to reinstall, reconnecting the USB cable when prompted by the installation.

Once the installation has completed, please attempt to print.

Re: Windows 11 will not upload my Pixma MG2522

progunr22 — Fri, 08 Jul 2022 20:05:10 GMT

I just did this, for the 10th time. I even changed the usb port in case there was an issue with that. Everything seems to hook up, loads my image garden short cuts on the desktop, it will print a test page, but no document from the computer, tells me to name it, I click save, it closes, and nothing happens. I have a Lenovo Ideapad 3i... why can't I get this to print?

Re: Windows 11 will not upload my Pixma MG2522

progunr22 — Sun, 10 Jul 2022 10:05:14 GMT

OKAY! I finally got this... so many attempts... I did a restart before I tried to print, it opened a box telling me to set the printer as default... first time that popped up... and TA DA... IT PRINTS!!

Re: Windows 11 will not upload my Pixma MG2522

ArthurJ — Tue, 12 Jul 2022 18:21:35 GMT

Hi,

Since it still wont connect, I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.

Re: Windows 11 will not upload my Pixma MG2522

JOEK1 — Tue, 12 Jul 2022 20:18:13 GMT

Awesome. I will definitely try this. Very grateful.

Re: Windows 11 will not upload my Pixma MG2522

gpig264 — Tue, 18 Oct 2022 21:54:05 GMT

This solution does not correct the problem for me. The printer is not detected during the MP drivers installation process. I've disconnected/reconnected the printer. Rebooted the computer. Restarted the printer. The printer is detected by the computer, but not during the driver installation process. I'm one more attempt away from throwing the printer away. I have a Dell laptop running Windows 11 Home.

Re: Windows 11 will not upload my Pixma MG2522

CatMad — Sun, 02 Apr 2023 10:29:29 GMT

THANK YOU! It worked, finally! I did try three times with other "solutions" in between. I had reached out to my "Computer Guy" but gave it one last shot..EUREKA! I was really desperate to get something printed, and this was a huge relief 🙂

Re: Windows 11 will not upload my Pixma MG2522

Reenactor — Tue, 17 Oct 2023 20:58:18 GMT

I had already uninstalled the Canon MG 2522 and 2500 Series, and I rebooted my Dell Latitude 3140. I printed the link that you indicated, but I found no Select button next to "MG2522/MG2525 etc.) on the Canon website, where I ended up.