Printer stuck on Canon Screen

nmdarby — Wed, 15 Dec 2021 15:09:00 GMT

I have a Canon TS8222 which was working fine at first. Currently the printer is stuck on the Canon screen. I have unplugged the printer and tried to restart multiple times. The printer is only one year old and I barely used it so it is basically brand new. Any suggestions on how to get past this screen.

Re: Printer stuck on Canon Screen

kristenarm — Tue, 28 Jun 2022 21:51:21 GMT

I'm having the same problem, did you ever find a solution?

Re: Printer stuck on Canon Screen

ArthurJ — Thu, 30 Jun 2022 18:57:56 GMT

Hi,

If you have tried unplugging and restarting the printer and it still wont get past the Canon screen, the printer will require service.

If your printer is still in warranty and you have a copy of the printer's proof of purchase, Canon does have a chat team that would be happy to assist you with a warranty exchange.

Please click HERE and in the chat/ask a question box that appears, ask the chat bot to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

If you printer is outside of it's 1 year warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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Printer stuck on Canon Screen

Re: Printer stuck on Canon Screen

Re: Printer stuck on Canon Screen