Cyan won't print on our MX920

DBob — Wed, 29 Jun 2022 15:33:25 GMT

We can't get the Cyan to print. A test print shows that those bars are missing and we have deep cleaned 3 times and replaced the cartridge with a new one. Is there anything we can do?

Re: Cyan won't print on our MX920

ArthurJ — Thu, 30 Jun 2022 18:18:36 GMT

Hi,

Since the cleanings and deep cleaning did not resolve the issue, the printer would require service.

If you printer is outside of it's 1 year warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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topic Cyan won't print on our MX920 in Desktop Inkjet Printers

Cyan won't print on our MX920

Re: Cyan won't print on our MX920