topic Re: partial functionality in Desktop Inkjet Printers

PIXMA MX490 partial functionality

yuri10 — Thu, 23 Jun 2022 17:51:00 GMT

old comp died. downloaded canon pixma drivers on new comp. i can print directly from the printer. if i print something from the comp the printer physically "prints" but the result is a blank page. if i scan i get the mssg: ubs is disconnected or the printer is off. connected and on.

??? ty

Re: partial functionality

SamanthaW — Thu, 16 Jun 2022 18:38:09 GMT

Hi!

To have a better understanding of your issue, please let everyone know the model of the printer you have and the operating system on your computer.

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/MyCanonAccount

Thanks!

Re: partial functionality

yuri10 — Thu, 16 Jun 2022 20:18:58 GMT

pixma mx490 and windows 11

Re: partial functionality

yuri10 — Fri, 17 Jun 2022 15:44:17 GMT

lost reply?

pixma mx490 ty

Re: partial functionality

yuri10 — Fri, 17 Jun 2022 15:44:55 GMT

ps windows 11 ty

Re: partial functionality

Danny — Fri, 17 Jun 2022 15:53:31 GMT

Hi, yuri10!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!

partial functionality

yuri10 — Sat, 18 Jun 2022 18:14:05 GMT

2nd attempt

pixma mx490 and windows 11

comp died. downloaded driver to new comp. i can print from the printer directly. trying to scan i get: "printer off or usb cable not connected." if i try to print from the comp the printer "prints" a blank page.

?? TY

Re: partial functionality

ArthurJ — Mon, 20 Jun 2022 15:52:56 GMT

Hi,

I recommend to have this issue looked at by our support team. Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat/ask a question box that appears, ask the chat bot to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you

Re: partial functionality

yuri10 — Mon, 20 Jun 2022 17:50:52 GMT

hello samantha. where did you go? still trying to fix my problem with a pixma mx490/windows 11. downloaded the driver onto my new comp. i can print directly from the printer. scan gets me the error: ubs cable not connected- it is, printer not on- it is. if i tried to print from the comp the printer would print but spit out a blank page.

dad suggested i use the micro soft driver so i switched. same issues except that if i try to print from the comp, go to the print set-up page and click print it takes me to save as. help. ty

mx490/windows 11

yuri10 — Thu, 23 Jun 2022 17:41:12 GMT

5th post

if i try to scan i get mssg:

printer is off- it's on

usb cable is not connected- it is

scanner driver will close

if i print from the comp it takes me to "save as" ???

Re: partial functionality

yuri10 — Fri, 24 Jun 2022 18:04:56 GMT

hey danny, i might as well try you. am i being "shunnerd" by the community?cancelled? here's my response to samantha from days ago. no response. i've put in new posts. nothing. pixma 490/windows 11.

dad suggested i use the microsoft driver so i switched. same issues except that if i try to print from the comp, go to the print set-up page and click print it takes me to save as. reloaded canon drivers. no good. help. ty

Re: partial functionality

Danny — Fri, 24 Jun 2022 18:14:00 GMT

Samantha and I are moderators. We're not qualified to address technical issues. Product Expert Arthur_J replied to another one of your posts farther down in this thread, so we recommend directing your technical questions to him.

Hope this helps!

Re: partial functionality

ArthurJ — Fri, 01 Jul 2022 11:16:42 GMT

Hi,

If you can print but not scan, there may be a security setting on the computer that is interfering with the scanner driver. Since you have already removed and reinstalled the printer/scanner driver, I recommend reaching out to Microsoft to have them check your computer. If they find what is blocking communication to the scanner driver, the will resolve it and you will be able to scan again.