Will Not Print Black Ink. Only prints color.

Storm215 — Thu, 23 Jun 2022 17:02:18 GMT

I have done all the cleaning and replace all heads. Only printing color. Need suggestions please. The model is TS9521C.

Re: Will Not Print Black Ink. Only prints color.

ArthurJ — Fri, 24 Jun 2022 12:00:13 GMT

Hi,

You have done the steps that we would recommend and since the issue is not resolve the printer would require service. If your printer is still in warranty and you have a copy of the printer's proof of purchase, Canon does have a chat team that would be happy to assist you with a warranty exchange.

Please click HERE and in the chat/ask a question box that appears, ask the chat bot to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

If you printer is outside of it's 1 year warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Will Not Print Black Ink. Only prints color.

Storm215 — Thu, 30 Jun 2022 18:49:51 GMT

one of your printers last not even 18 months.

topic Will Not Print Black Ink. Only prints color. in Desktop Inkjet Printers

Will Not Print Black Ink. Only prints color.

Re: Will Not Print Black Ink. Only prints color.

Re: Will Not Print Black Ink. Only prints color.