topic Re: Tried all the fixes for MX492 stuck in boot mode but nothing worked in Desktop Inkjet Printers

Tried all the fixes for MX492 stuck in boot mode but nothing worked

glucca — Thu, 16 Jun 2022 23:45:12 GMT

I have a MX492 that stopped working a few weeks ago. Went online and discovered the problem and supposed fix. I have disconnected it from network (3 times over 2 days I unplugged the router, confirmed there is no internet, left printer unplugged overnight, tried a different outlet for the printer, everything that was suggested) and each time I plug the printer back in again, it does the same thing. Constant reboot, constant power cycle, says "Canon" and none of the menu buttons will respond. So I am unable to get into the menus even though printer is not connected to Wifi or the internet in any way. What else can I try?

Re: Tried all the fixes for MX492 stuck in boot mode but nothing worked

ArthurJ — Fri, 17 Jun 2022 17:15:51 GMT

Hi,

I would recommend contacting our phone support team for additional assistance. They can be reached by logging into your My Canon Account and going to your support options.

To create a Canon account, please click HERE to for the Canon Account page.

Re: Tried all the fixes for MX492 stuck in boot mode but nothing worked

glucca — Fri, 17 Jun 2022 17:32:05 GMT

I went through the trouble of setting up a MyCanon Account in order to get customer support, only to find out, unless I'm mistaken, there is a charge. "Agent assisted phone support for this product requires a support fee of $19.99 per incident." Which is not very helpful, so I'll keep trying to figure it out on my own, and if I need to buy a new printer, it will not be a Canon.