topic Re: My Canon iX6500 printer doesn't show on preview, nor does it print the size I have entered, 13X1 in Desktop Inkjet Printers

My Canon iX6500 printer doesn't show on preview, nor does it print the size I have entered, 13X19".

NU2fotoops42da — Sun, 20 Jul 2014 23:24:14 GMT

Re: My Canon iX6500 printer doesn't show on preview, nor does it print the size I have entered, 13X1

Jason — Sun, 20 Jul 2014 23:30:19 GMT

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: My Canon iX6500 printer doesn't show on preview, nor does it print the size I have entered, 13X1

NU2fotoops42da — Mon, 21 Jul 2014 00:07:13 GMT

Windows 7 Ultimate, I think.

Re: My Canon iX6500 printer doesn't show on preview, nor does it print the size I have entered, 13X1

NU2fotoops42da — Mon, 21 Jul 2014 00:07:39 GMT

Re: My Canon iX6500 printer doesn't show on preview, nor does it print the size I have entered, 13X1

Patrick — Wed, 30 Jul 2014 11:38:24 GMT

Hi NU2fotoops42da,

Uninstalling and reinstalling the driver should resolve this issue. To do this, please disconnect the USB cable from the back of the PIXMA iX6520 and follow these steps:

2. Click on Start and then Run. If Run is not in your Start menu, please follow these steps to add it:

     2-1. Click Start.

     2-2. Right click the Start menu and left click on Properties.

     2-3. Click on the Customize button next to 'Start Menu'.

     2-4. In the Customize Start Menu window, place a checkmark next to 'Run Command'.

     2-5. Click OK in the Customize Start Menu window.

     2-6. Click OK in the Properties window.

3. Click Browse. In the Browse window, click on "Computer".

4. Double click the CANON_IJ CDROM.

5. Double click the folder named DrvSetup.

6. Double click the file named DELDRV. If you are using the 64 bit version of Windows 7, please double click DELDRV64.

7. In the Run box click OK and then follow the on-screen prompts to uninstall your PIXMA iX6520.

Once your PIXMA iX6520 has been uninstalled, restart the computer.

When the computer restarts, we will install your PIXMA iX6520 again:

1. Click on Start and then Run.

2. Click Browse. In the Browse window, click on "Computer".

3. Double click the CANON_IJ CDROM.

4. Double click the folder named DrvSetup.

5. Double click the file named SETUP64.

6. In the Run box click OK.

Files will extract, the box will disappear. Follow the prompts and the computer will recognize and install your PIXMA iX6520.

Once reinstalled, please attempt to print.

If you continue to have difficulties, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer