topic Re: quck menu not loading in Desktop Inkjet Printers

PIXMA MG2420 quick menu not loading

Mary68 — Thu, 01 Dec 2022 15:03:23 GMT

i have been to the download page multiple time have uninstalled reinstalled changed usb port unplugged the printer doen everything i could disabled my antivurus all of it no matter what i do the quick menu does not work it tries to come up but only flashes now this may be something i did by mistake I may have uninstall the inkjet ulility tool printer utility my mistake but would not that have ben reinstalled when i reinstalled the cannon drive like 10 times i no longer have the cd Please help i need to sac some things i am on windows 10 computer and have got latest windows updates not sure if that is the problem Please if you could have some remote connect and help me changed my password rebooted everything

Re: quck menu not loading

James_C — Thu, 16 Jun 2022 13:12:21 GMT

Hi, Mary68!

So that the Community can help you better, we need to know which specific printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE to search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: quck menu not loading

Mary68 — Thu, 16 Jun 2022 13:55:45 GMT

cannon pixma MG2420 i have tried every thing short of throwing the printer away uninstalled reinstalled etc i had the quick menu in task bar tray and id click on it and it will not come up it loks like itries but flashes and then nothing
' I have no idea what to do worked about a week ago Now the only think tht was updated were some windows up dates But i think i may have uninstalled the cannon Ij scan utility folder and have no way to get it back i think i stupidluninstalled the folder and have no way to get it back
ng to free up more space

Re: quck menu not loading

Mary68 — Thu, 16 Jun 2022 14:00:25 GMT

Re: quck menu not loading

Mary68 — Thu, 16 Jun 2022 14:02:27 GMT

Re: quck menu not loading

Mary68 — Thu, 16 Jun 2022 14:03:20 GMT

this is what is not working it will not comeup flasjes and goes off

Re: quck menu not loading

Mary68 — Thu, 16 Jun 2022 20:19:26 GMT

guess i just trash the printer as i have not gotten another answer have a good day

Re: quck menu not loading

ArthurJ — Fri, 17 Jun 2022 16:42:50 GMT

Hi,

I recommend to have this issue looked at by our support team. Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat/ask a question box that appears, ask the chat bot to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you