topic Re: Where Are the Solutions to the Problems Posted in the Community??? in Desktop Inkjet Printers

Where Are the Solutions to the Problems Posted in the Community???

CSLBC — Wed, 15 Jun 2022 03:26:16 GMT

Is this just a place to post problems?

I don't see Canon offering any advice - or apologies for the issues customers are having with their products.

Maybe I'm missing something....

Re: Where Are the Solutions to the Problems Posted in the Community???

shadowsports — Wed, 15 Jun 2022 04:06:10 GMT

Greetings,

I guess you are referring to (your) printer?

If you'd like assistance or help, you'll need to identify your product, tell us what operating system you are using it with and the problem you are experiencing. Please also share any troubleshooting steps you've performed and anything else you feel might be relevant.

Re: Where Are the Solutions to the Problems Posted in the Community???

CSLBC — Wed, 15 Jun 2022 10:45:21 GMT

Yes, I am referring to my Canon MX490 inkjet printer.

I am using Microsoft Windows 10 operating system.

The problem that I am experiencing is that after I applied the firmware update fix to stop my printer from cycling on w/Canon logo on operating screen on printer, and the inability to use any manual keys on the printer, my wireless printer will now not print wirelessly.

I have powered the printer off and on; unplugged and re-plugged the power cord on the printer; reset my modem and checked to see that my printer is connected to my network (which it shows that it is). It still won't print.

Please advise.

Thanks!!!

Re: Where Are the Solutions to the Problems Posted in the Community???

CSLBC — Wed, 15 Jun 2022 10:47:48 GMT

Please see my erroneously sent reply to myself above😊...

Thanks!!!

Re: Where Are the Solutions to the Problems Posted in the Community???

shadowsports — Thu, 16 Jun 2022 15:21:33 GMT

Greetings,

Please confirm. You've applied the firmware update and the printer now powers up normally. Display is normal, sits idle but you cannot print?

If yes, start here:

Log into your wireless router and confirm the printer is in fact connected to your network. Not what the printer says, but on the router. Reserve or assign it a static IP address and note this IP. Why? so it doesn't change moving forward.

Now open Settings > Control Panel > Device and Printers

Find the printer and right-click on it , select remove device

Now use the "Add a Printer" button above

Now select the printer I want is not listed

Now select add a printer using TCP/IP address or hostname. press next

Enter the IP of the printer (Hostname or IP field) , the one you set / confirmed on the router

Press next. The printer will be detected and installed. If it doesn't detect, then the IP you specified is not correct, its not connected to your wireless. Other possibility is 3rd party anti-virus software which might block communication (if applicable).