topic Re: Trouble printing from Flash Drive with Selphy CP910 in Desktop Inkjet Printers

Trouble printing from Flash Drive with Selphy CP910

lvnlife — Wed, 16 Jul 2014 14:35:13 GMT

I recently purchased a Selphy CP910. Once I got it set up, I put pictures on a flashdrive from my computer inserted into the port and they printed successfully. When I loaded new images on the flash drive, and inserted it into the port, it showed a busy symbol, then stated that I should check to make sure there were images on the Flashdrive. The images I put on the flashdrive were directly down loaded form my Nikon Camera onto my computer. The same as the first batch I printed.

I then tried a different flashdrive and I got a Question mark. I tapped the Magnified glass + as suggested in the manual and this locked up the Selphy and I had to do a hard shut down to turn it off.

Any suggestions?

Re: Trouble printing from Flash Drive with Selphy CP910

rpavich — Thu, 17 Jul 2014 15:55:21 GMT

Quick Q: is your flash drive FAT formatted? (or something else)

Re: Trouble printing from Flash Drive with Selphy CP910

lvnlife — Thu, 17 Jul 2014 16:04:26 GMT

Yes it is FAT formatted.

Re: Trouble printing from Flash Drive with Selphy CP910

Patrick — Wed, 30 Jul 2014 09:52:18 GMT

Hi lvnlife,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

Re: Trouble printing from Flash Drive with Selphy CP910

lvnlife — Wed, 30 Jul 2014 12:35:24 GMT

No, it did not make a difference. I did however try again after letting the machine sit for a week ( I was away) this time the pictures showed up on the screen and I was able to print them. I am wondering if there is an issue with the thumbdrive port. I will call Technical Service as was suggested.