topic Re: Pixma MG6620 Won't Turn On in Desktop Inkjet Printers

Pixma MG6620 Won't Turn On

trichey — Tue, 31 May 2022 17:36:10 GMT

Apparently there has been something Canon has updated today or over the weekend which has caused a variety of users to experience the exact same problem - printer decided to power off and won't power back up. You cannot tell me that it is just a coincidence that all of our hardware drivers crashed at the exact same time. I am not buying a new printer when mine worked fine a couple of days ago before Memorial Day weekend.

Re: Pixma MG6620 Won't Turn On

gogofren — Wed, 01 Jun 2022 03:27:26 GMT

With you on this, they did something causing the failure. I seen too many post Abt it posted this week when I started to search Abt what was going on with my machine.

Re: Pixma MG6620 Won't Turn On

jerrie — Wed, 01 Jun 2022 05:21:57 GMT

Canon....I hope you are listening to these posts!!!! If there are driver updates...let us know!

Re: Pixma MG6620 Won't Turn On

jandhward — Wed, 01 Jun 2022 09:41:35 GMT

If it will not turn on and stay on there is no fix to this! Many other posts say to call and get a replacement at a discount.

“Based on your description, you printer has experienced an internal hardware issue and would need to be replaced.

If you printer is outside of it's 1 year
warranty, you would qualify for the Canon
Upgrade program. This is for out of
warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this
offer, please the Canon Sales Department
at (866) 443-8002 Mon-Sat, 9 AM to 9pm
EST excluding holidays.”

I’ll be calling since there is no other option. I just bought over a years worth of ink - what a waste!!!

Re: Pixma MG6620 Won't Turn On

Mattsheehy79 — Wed, 01 Jun 2022 15:35:55 GMT

Same thing happened to me this morning. Never had any problems with this printer until today. Seeing many posts from today and yesterday for the exact same issue.

Re: Pixma MG6620 Won't Turn On

joeyp — Wed, 01 Jun 2022 15:54:55 GMT

I'm having the same problem, but I'm trying to get my head around how they can control the on/off button. It was on. I turned it off to move to a new location, and it never powered up again. It started, then shut down. I followed the "disconnect for an hour" instructions also.

Re: Pixma MG6620 Won't Turn On

pederson141 — Wed, 01 Jun 2022 18:57:15 GMT

Exact same thing happened to me. If I unplug my internet and wifi I am able to turn printer on and can print via usb. If I plug wifi and internet back in print shuts off and will not turn back on. I shut my wifi setting off in the printer so it can not automatically connect. This is a work around for now. Canon definitely is doing something via internet with their printers.

Re: Pixma MG6620 Won't Turn On

pederson141 — Wed, 01 Jun 2022 18:57:43 GMT

Re: Pixma MG6620 Won't Turn On

jandhward — Wed, 01 Jun 2022 22:27:43 GMT

Got the printer usb plug. Printed once and then says printer is offline and will not print. This whole thing is bull**bleep**!!

Re: Pixma MG6620 Won't Turn On

pederson141 — Wed, 01 Jun 2022 22:38:05 GMT

I agree. Once I was able to get printer on I went into settings on the printer and reset them to factory so it would not reconnect to wifi. I then plugged it into my computer via usb and had to go into printer settings and now choose the new one. Mine came up as series 2 now.

Re: Pixma MG6620 Won't Turn On

johnfasc — Thu, 02 Jun 2022 01:31:31 GMT

This started tonight on my MG6620 also. Turn the printer on, stays on for a few seconds then shuts down. Never get the printing screen to come on and not able to get into the settings to reset them. Tried a few time to reset to no avail. Funny I was printing away just last night!

Re: Pixma MG6620 Won't Turn On

pederson141 — Thu, 02 Jun 2022 01:37:43 GMT

Same thing happened to me as well. Did you try to unplug your internet and then try to turn your printer on? I could not get it to even load to the start menu until I completely unplugged my internet and wifi then miraculously I was able to turn my printer on. If I plugged my internet back in as soon as the printer detected it, it would shut down the printer and I could not turn it back on. I ended up unplugging my internet and once printer was on I went into the printer settings and reset it back to factory so it can no longer access my internet. Now printer works perfectly again via a usb cable. I am not happy because I wifi print a lot but it will do for now.

Re: Pixma MG6620 Won't Turn On

johnfasc — Thu, 02 Jun 2022 02:40:33 GMT

I will try that later tonight after I don't need wifi or early morning. Hopefully I can get it to work with usb.

Re: Pixma MG6620 Won't Turn On

josephdizon79 — Thu, 02 Jun 2022 06:53:01 GMT

Something has to do with the Wi-Fi connection. I tried all the work around the Canon MG6620 keeps shutting down, I tried powering off my home Wi-Fi, and when I turn on the device, it works. Then, I reset to the factory defaults setting to remove the Wi-Fi setting on the printer itself. I turned my home Wi-Fi and tried powering on and off my printer with no issue. The only thing is it's not connected to Wi-Fi. Once I connect to Wi-Fi, it starts shutting down again. So, I ended up resetting again to be able to use the need to connect directly to pc/laptop and not the Wi-Fi Canon need to fix the issue seems they are just trying to make us dispose of our good printer to buy a new one.

Re: Pixma MG6620 Won't Turn On

Olmbre — Thu, 02 Jun 2022 20:12:33 GMT

I have the MG6620 and doing the same thing!

Re: Pixma MG6620 Won't Turn On

jerrie — Thu, 02 Jun 2022 22:06:01 GMT

Thank you! It worked to get my printer running again. Looks like I have lost the WiFi connection, but can still print and use up the ink I just bought. I didn’t get to do the factory reset…so I am afraid to turn it off and have to start over. That is for another day. None of the instructions on line seemed to work for the MG6620.

Re: Pixma MG6620 Won't Turn On

sheri99 — Sat, 04 Jun 2022 01:59:55 GMT

SOLUTION: After a 1:57 hold time with Canon customer service.... I have the solution! (and that was 2 hours, not 2 minutes) If this is happening to you it is very easily fixed. [Removed per Community Guidelines] Although I wish I could make up for my 2 + hours of time. The tech told me that when they walked into the office Tuesday morning, "the stuff had hit the fan" because this has affected many models and they don't know what caused it. Here is what you need to do to fix it:

Completely unplug your router and then turn on your printer (it won't stay on if your router is because of a linking problem with the router, that we are going to fix.) So this is the step-by-step for the MG6620 and probably those models with similar menus, but whatever model you have just try to get to your DNS Server Setup. That is where the setting is that needs manually changed. So for the MG6620:

On the menu swipe to Setup, then find Web Service Setup then DNS Server Setup. Select Manual. Press each set of numbers and change them all to 000 except the last set. That needs to be 001. So your DNS will look like this: 000.000.000.001 Click OK, then click No.

That's it. You should be good to print.

You are welcome! Too bad someone at Canon doesn't just post this somewhere. Would've save a lot of people a lot of headaches, I'm sure.

Re: Pixma MG6620 Won't Turn On

deztheray — Fri, 03 Jun 2022 01:37:05 GMT

Just tried printing for the first time in a while and it wont stay on, turns on and then back off.

Re: Pixma MG6620 Won't Turn On

josephdizon79 — Fri, 03 Jun 2022 01:52:23 GMT

Have you tried removing it from your Wi-Fi network? It's shutting down as it tries to communicate on the Wi-Fi. Try to turn off your home Wi-Fi, turn on your printer and reset/remove the Wi-Fi settings on the printer. Check if you will be able to print locally via cable as it works for me... seems the issue of shutting down has something to do with communication to Wi-Fi. Canon needs to resolve this issue

Re: Pixma MG6620 Won't Turn On

sheri99 — Fri, 03 Jun 2022 02:26:44 GMT

SOLUTION: After a 1:57 hold time with Canon customer service.... I have the solution! (and that was 2 hours, not 2 minutes) If this is happening to you it is very easily fixed. [Removed per forum guidelines] Although I wish I could make up for my 2 + hours of time. The tech told me that when they walked into the office Tuesday morning, "the stuff had hit the fan" because this has affected many models and they don't know what caused it. Here is what you need to do to fix it:

That's it. You should be good to print.

You are welcome! Too bad someone at Canon doesn't just post this somewhere. Would've save a lot of people a lot of headaches, I'm sure.