topic Re: TS3520 message saying 'Printer NOT Responding' in Desktop Inkjet Printers

TS3520 message saying 'Printer NOT Responding'

MAGGZ — Mon, 30 May 2022 19:16:57 GMT

I am literally about ready to throw this printer out of the window! Let me start from the beginning. I got the printer approximately six weeks ago and the installation went perfectly smooth. I had no issues until I changed networks the other day. I attempted to print and nothing. I realized that the network had changed, so I did the plausible. I uninstalled all of the Canon programs from the PC, pulled out the 'Getting Started' manual, and did the re-install. It seemed to work and when I hit print, I got the message stating 'Printer Not Responding.' I started all over again and tried, still the same message. So I went into the troubleshooter and have gone through the steps from the following links over the past few days and I am STILL GETTING this message! Apart from giving this up what can be done?

https://ij.manual.canon/ij/webmanual/NWDeviceSetupUtility/W/1.9/EN/NWDS/nwds_0010.html

https://ij.manual.canon/ij/webmanual/NWDeviceSetupUtility/W/1.9/EN/NWDS/nwds_0009.html

https://ij.manual.canon/ij/webmanual/NWDeviceSetupUtility/W/1.9/EN/NWDS/nwds_0000.html

Wi-Fi Connection Assistant (Windows)

I am showing connected:

Re: TS3520 message saying 'Printer NOT Responding'

Patrick — Fri, 03 Jun 2022 20:00:53 GMT

Hi MAGGZ,

With your PIXMA TS3520 powered on and at least 2 sheets of paper loaded, please press the button on your printer one time.

The network information will print.

Please look at 3-2-1 Signal strength. What is the number listed there?

Next, look at 3-2-6 SSID. Is that the name of the Wi-Fi network that your computer is connected to?

Lastly, what are the numbers listed next to 3-2-12 IP Address?

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. For a quicker response, please use the link below to reach our Technical Support Team:

https://mycanon.usa.canon.com

Re: TS3520 message saying 'Printer NOT Responding'

MAGGZ — Fri, 03 Jun 2022 20:25:23 GMT

Patrick,

Thanks for the response. I kept working on this and finally got it. Sometimes it's good to walk away and try another day!

But to answer your questions:

1) Please look at 3-2-1 Signal strength. What is the number listed there? 96%

2) Next, look at 3-2-6 SSID. Is that the name of the Wi-Fi network that your computer is connected to? YES

3) Lastly, what are the numbers listed next to 3-2-12 IP Address? 10.1.10.1

I hope this helps someone else who may have this issue.