topic Re: MX 490 continuous power cycling . in Desktop Inkjet Printers

MX 490 continuous power cycling .

jperez739 — Tue, 31 May 2022 02:50:19 GMT

My Canon MX490 AIO printer started to power cycle with only the Canon logo showing on the printer display. The printer will move the ink cartridges then the rollers will move and click then shut off then turn back on and start the same cycle again. This will happen while it's plugged in. Any suggestions how to fix this issue?

Re: MX 490 continuous power cycling .

ronirulz — Tue, 31 May 2022 15:43:09 GMT

Same issue. Have unplugged from power source, waited 30 minutes, and tried again. Still repeats the same power cycle and none of the control/function buttons do anything either.

Re: MX 490 continuous power cycling .

Tonylmiller — Tue, 31 May 2022 17:35:42 GMT

Yes, there is another thread about this, also. Must be something in the firmware. I wonder if it will do better on 6/1?

Re: MX 490 continuous power cycling .

ladyinred — Tue, 31 May 2022 18:22:48 GMT

my maxify mb2320 started doing the same thing today

Re: MX 490 continuous power cycling .

Brittain11 — Tue, 31 May 2022 18:24:44 GMT

Mine too. I have 2 printers.I had a new one in the box MX490, plugged it in, soon as it was connected to the internet it started the cycle.

Re: MX 490 continuous power cycling .

Hschreck — Tue, 31 May 2022 18:42:27 GMT

Same and I can’t even try to troubleshoot/download new software cause the darn thing won’t stop or let me use the menu.

Re: MX 490 continuous power cycling .

Tonylmiller — Tue, 31 May 2022 18:46:32 GMT

I started the printer without internet access and it started up just fine.

Re: MX 490 continuous power cycling .

mcawcutt — Tue, 31 May 2022 18:51:23 GMT

My Mb2040 is stuck on the Maxify screen and keeps restarting. Same issue it seems. Looks like Canon sent out a firmware update and it bricked our printers.

Re: MX 490 continuous power cycling .

Hschreck — Tue, 31 May 2022 19:33:13 GMT

You’re a genius, I unplugged the internet cord and it allowed me to set it up to wifi and stopped cycling. Unfortunately I’m trying to print and it isn’t quite working but going to keep at it, I don’t suppose there’s a way to print from my phone without the printer being on wifi?

Re: MX 490 continuous power cycling .

winklemeis — Tue, 31 May 2022 19:53:47 GMT

So do you think if I stopped the router and turned off the Wi-Fi in the house it would work?

Re: MX 490 continuous power cycling .

ladyinred — Tue, 31 May 2022 20:03:05 GMT

Arthur...evidently Canon did something to cause this issue with a variety of printers. I have been on hold for almost two hours. Check things out on your end, please because its not all of us that caused this!

Re: MX 490 continuous power cycling .

blr — Tue, 31 May 2022 20:04:44 GMT

My Mx-492 is doing same thing. I unplugged the printer and unplugged wifi for 10 minutes, but that didn't help.

Re: MX 490 continuous power cycling .

jperez739 — Tue, 31 May 2022 20:10:47 GMT

Did you have yours connected via wifi? I'm wondering if an update was pushed to the printers and it messed them up.

Re: MX 490 continuous power cycling .

psztybel — Tue, 31 May 2022 20:40:30 GMT

Same thing with my MX490, started this morning about 9 am PST. Tried everything, keeps doing the same thing. Canon better get their s..t together. There's no way this is happening to all of us at the same time unless they screwed up!!! Fix this Canon, now!!!

Re: MX 490 continuous power cycling .

thornton7979 — Tue, 31 May 2022 21:17:51 GMT

My Pixma MX490 is doing the same thing. I've tried unplugging it too. I even checked to see if I had any updates to install and so far nothing. I have it unplugged right now because I can't keep listening to it turn on and off.

Re: MX 490 continuous power cycling .

jperez739 — Tue, 31 May 2022 21:44:53 GMT

Then it seems Canon pushed out a firmware update and messed up everyones printers. They better give us a solution or we all probably need a class action law suit to get new printers or get them fixed.

Re: MX 490 continuous power cycling .

kdcody96 — Tue, 31 May 2022 21:53:02 GMT

Same with my mx490. It was previously connected to wifi. Now doing the same thing as what all of you are describing...

Re: MX 490 continuous power cycling .

Technobricks — Tue, 31 May 2022 23:36:07 GMT

So I know this may sound like a conspiracy theory, but I believe we've been experiencing potential Russian hacks to interrupt our business and private lives. A couple of weeks ago here in Florida there was a massive internet outage on the west coast that encompassed a large area that also includes Tampa where the U.S. central command is located this happened the day after several US officials including the secretary of state visited Ukraine just like the train stations in Ukraine were bombed. Now this and if you think about it this would be a very low key, unexpected but effective way to cause issues and chaos. Having said that I was reluctant to try the initial remedy of disconnecting my wifi as my printer (MX490) has had an issue for a while and I have been using it with the USB cord instead of wirelessly. I did try the remedy suggested and for the moment it has worked for some strange reason? But there you have it JMO.

BTW to follow up on that, the claimed reason for the interruption was a cut line but seriously it was half the state or more that'd be a pretty massive line and of course they'd say that, wouldn't they? For multiple reasons.

Re: MX 490 continuous power cycling .

Technobricks — Wed, 01 Jun 2022 01:36:27 GMT

So back to check my printer and just noticed there was no text in the window but the printer has been on since my previous post and so far it seems to still be working, ironically (or not) I pressed 'ok' on the menu pad and it then said there was new firmware and to push 'ok' so I did and the menu showed up as normal.

Re: MX 490 continuous power cycling .

Technobricks — Wed, 01 Jun 2022 02:14:43 GMT

So, no joy, temporary fix only, just shut it down and tried to reboot and it went back to the same old nonsense of cycling on and off. At least I was able to get some printing done though not at all optimal and the problem needs to be resolved by the techs at Canon. Problem is they discontinued support for these models in 2019 and it seems now that they've rendered them obsolete way before their time for the purposes of making us buy another one, if this is the case they'd be better ready for a nasty lawsuit.