topic Re: MX490 power cycling fix from user on forum SPREAD THE WORD! in Desktop Inkjet Printers

MX490 power cycling fix from user on forum SPREAD THE WORD!

jperez739 — Wed, 01 Jun 2022 01:11:47 GMT

Here is the fix everyone!

Re: MX490 power cycling fix from user on forum SPREAD THE WORD!

yangym — Wed, 01 Jun 2022 15:56:26 GMT

Thanks so much for your information about fixing the power cycle problem in MX490.

Canon DNS error, need fixed ASAP.

MX490 power cycling fix from user on forum SPREAD THE WORD!

Here is the fix everyone! Thanks, italolima

Re: MX490 power cycling fix from user on forum SPREAD THE WORD!

Lido1302 — Wed, 01 Jun 2022 16:29:54 GMT

When following this proceidure, I found the initial IP address on the printer as 192.168.1.1 This is the router IP address. That would create a recycling problem.

Re: MX490 power cycling fix from user on forum SPREAD THE WORD!

Sharpmrs — Wed, 01 Jun 2022 18:11:41 GMT

Sorry if this is a naive question, but if you do this fix, is it essentially the same as of you hardwired? I don't have a working computer right now so we print from our phones to the printer, I was under the impression to do this WiFi has to be on?

Re: MX490 power cycling fix from user on forum SPREAD THE WORD!

dricci — Wed, 01 Jun 2022 20:15:54 GMT

This is happening to a user of mine. Started yesterday, like all the rest. Not sure I understand how it can be a DNS issue.

David

Re: MX490 power cycling fix from user on forum SPREAD THE WORD!

Clobbersaurus — Wed, 01 Jun 2022 20:27:41 GMT

You’ll be fine. I can still print from my phone. This just stops internet access from functioning properly. Local Wi-Fi is unaffected.

Re: MX490 power cycling fix from user on forum SPREAD THE WORD!

marm — Wed, 01 Jun 2022 20:29:38 GMT

I was able to get my printer working again-- doing essentially what is outlined in the fix shown above...........once the network info was entered manually and the printer came back up and connected to the wifi-things were almost normal.........I was able to print from my cellphone (apple) and my Ipad without having to do anything else to those devices...was just like problem never happened........on two Windows devices ( windows 10 and windows xp) the systems could not see the printer and after trying a few diagnostics, it was easier to simply go to control panel and remove the printer .then reinstall the driver from the canon support site and add the printer back in......no issues .......... so - no it is not like being hard wired once you get the printer straightened out....but depending on your devices you may need to add the printer in again to clear u the network issues that were created.....

hope that is helpful and didn't add any more confusion! we've had enough for now!!!

Re: MX490 power cycling fix from user on forum SPREAD THE WORD!

Sharpmrs — Wed, 01 Jun 2022 20:29:58 GMT

Thanks! I'll give this a try.

Re: MX490 power cycling fix from user on forum SPREAD THE WORD!

anonymous2 — Wed, 01 Jun 2022 23:51:19 GMT

What network info are we supposed to add manually?? What does it mean "configure an IP address"?

Re: MX490 power cycling fix from user on forum SPREAD THE WORD!

anonymous2 — Thu, 02 Jun 2022 02:05:11 GMT

What do you mean? You cant print something from the internet, correct?

Re: MX490 power cycling fix from user on forum SPREAD THE WORD!

anonymous2 — Thu, 02 Jun 2022 02:06:55 GMT

What does it mean, "configure an IP from your internal network that is not in use or another IP that's not a DNS server"?????

Re: MX490 power cycling fix from user on forum SPREAD THE WORD!

anonymous2 — Thu, 02 Jun 2022 02:10:01 GMT

The only way I can have my computer on is if I turn off my router/modem and have no internet access. It's not enough to simply detach the coaxial cable cord from the printer.

Re: MX490 power cycling fix from user on forum SPREAD THE WORD!

kamakacamarillo — Thu, 02 Jun 2022 02:26:33 GMT

thank you for your post. I didnʻt understand everything in your post but I understood enough to get it working again. thank you!!! so disappointing that no response from Canon thoʻ

Re: MX490 power cycling fix from user on forum SPREAD THE WORD!

anonymous2 — Thu, 02 Jun 2022 02:39:58 GMT

But what network info do you enter manually??

Re: MX490 power cycling fix from user on forum SPREAD THE WORD!

martin_roscoe — Thu, 02 Jun 2022 12:45:48 GMT

I had a similar problem with the Maxify MB2350 (constant power cycling and pushing blank paper through). I solved it by switching off my router and then powering on the printer (I had already done a hard reset but not sure if that worked or did anything), it then went through a cycle I switched the router back on and it automatically connected to the wireless network.

Re: MX490 power cycling fix from user on forum SPREAD THE WORD!

bjoyner307 — Thu, 02 Jun 2022 13:27:11 GMT

Just adding to the thread...my MX490 went crazy two nights ago. I run two businesses off this printer and need a real fix ASAP...not some backdoor retyping of the network IP address that will screw up functionality. Time to go buy a non-Canon printer.

Re: MX490 power cycling fix from user on forum SPREAD THE WORD!

ginasisneros — Fri, 03 Jun 2022 14:47:20 GMT

Hi Lido... I am not so savvy when it comes to IP addresses. What do you recommend I change it to?

Re: MX490 power cycling fix from user on forum SPREAD THE WORD!

dricci — Thu, 02 Jun 2022 15:23:49 GMT

Sounds like a problem in the firmware. Manually setting IP address are not good for the average user. this should be an easy fix for Cannon if they care. I have had a Epson for 10 years no problems. My remote users are having a hard time.

Re: MX490 power cycling fix from user on forum SPREAD THE WORD!

marm — Thu, 02 Jun 2022 15:59:11 GMT

yes-you need to change that address.................then it will stop cycling and it will connect to everything fine

Re: MX490 power cycling fix from user on forum SPREAD THE WORD!

mjwlms — Thu, 02 Jun 2022 18:15:29 GMT

June 2, 2022

Thank you all for the tips. I was able to get mine to work again by following a combination of the suggested steps from everyone.

Specifically I did this: 1) unplug the printer 2) unplug your router 3) plug the printer back in and power it on, 4) push the Setup button (the one with the picture of tools on it) , 5) push the arrow button until you get to "Web Service Setup", 6) push "OK" button, 7) push the right arrow until you get to "DNS server setup", 😎 push "OK" , 9) push arrow button until you get to "Manual Setup", 10) push "OK" , 11) screen will say "Pri. Server Address" so type in 192.168.000.000, to assign this IP address , 12) push "ok" and 13) then use the back button that looks like an "undo" icon to get out of the menu, 13) finally, plug the router back in. Once the router restarted the printer seemed to be out of the reboot loop and I have been able to print using wifi again. Maybe it was a fluke, but this worked for me.

Good luck!