topic Re: Pixma MG7520 will Not Turn On in Desktop Inkjet Printers

Pixma MG7520 will Not Turn On

fitzkake — Tue, 31 May 2022 14:16:26 GMT

Hello, I have the Pixma MG7520. All of a sudden it just stopped printing in the middle of a job this morning and turned off. I since have not been able to get the printer to turn back on. I have unplugged several times and also moved to a different outlet. It starts to look like it's booting up, but then just shuts off. I have had the printer several years but it does not get heavy use; not sure if it's just age or if there is something else to try and get the printer to turn on. TIA

Re: Pixma MG7520 will Not Turn On

ArthurJ — Tue, 31 May 2022 16:22:34 GMT

Hi,

Based on your description, you printer has experienced an internal hardware issue and would need to be replaced.

If you printer is outside of it's 1 year warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Pixma MG7520 will Not Turn On

fitzkake — Tue, 31 May 2022 17:20:57 GMT

Thank you for the prompt response.

Re: Pixma MG7520 will Not Turn On

lorenepler — Tue, 31 May 2022 17:26:24 GMT

Heads up fitzkake - there are several other people that have seemingly had the same or very similar issue, and it occurred for all of us starting today. That thread is here: https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/MG7520-will-not-stay-on/td-p/373390

Re: Pixma MG7520 will Not Turn On

lorenepler — Tue, 31 May 2022 18:25:17 GMT

Also fitzkake, I found that my printer boots up as expected and prints if it is not connected to wifi/ router turned off. I'm betting similar for you.

Re: Pixma MG7520 will Not Turn On

crchty-old_man — Tue, 31 May 2022 21:19:02 GMT

I am having the same problem and it only started today. I wonder if this is some type of planned obselesence (sic). This is happening to too many people on the same day to be a random issue.

Re: Pixma MG7520 will Not Turn On

skierpaula — Wed, 01 Jun 2022 18:26:50 GMT

It seems like a large number of PIXMA MG7520 printers all of a sudden had "hardware issues" at the same time (May 31, 2022). Apparently not a "hardware issue" but something that Canon needs to do a fix for. And it appears that this issue has happened all over the United States, not just a local issue.

Re: Pixma MG7520 will Not Turn On

skierpaula — Wed, 01 Jun 2022 18:28:08 GMT

I wouldn't run out and buy a new printer just yet. Numerous people had this same issue happen to them on May 31st. Something fishy here.

Re: Pixma MG7520 will Not Turn On

GBois — Wed, 01 Jun 2022 19:26:44 GMT

Arthur, this appears to be a large scale meltdown that only Canon can fix. I'm new to this user community, and I'm curious why a Canon representative hasn't spoken up yet. So far the only substantive response has been from a user recommending a DNS workaround to effectively insulate our printers from the internet. Now would be the time for Canon to weigh in with meaningful information for your faithful community members and the thousands of others who are having a bad printer day and aren't represented in this community.

As you know, in this age of social media, negative news spreads fast - and the last thing Canon management wants is for CAJ stock to tank as the result of what some might regard as stonewalling.

Re: Pixma MG7520 will Not Turn On

crchty-old_man — Wed, 01 Jun 2022 22:12:27 GMT

I am still waiting to see some kind of solution come from Canon. Right now the only reply is from "Arthur" and to me it is as useful as pimples on a wart hog's behind. There are to many people having the same issue for this to be a "hardware" issue. How can so many printers have the same "hardware" issue on the same day.?

Re: Pixma MG7520 will Not Turn On

griddle — Wed, 01 Jun 2022 23:02:46 GMT

Has your (Canon's) WiFi connectivity firmware been hacked???

Re: Pixma MG7520 will Not Turn On

tjd404 — Thu, 02 Jun 2022 01:46:11 GMT

I started having the same problem today, my wife tried to copy something and the printer was off. She tried and tried but the thing would start the turn on cycle but then turn off again within 10-15 seconds.

After reading many of these posts I got mine to turn on by first turning off my WiFi and then turning on the printer, it took awhile, but the printer turned on, with the error message about properly shutting it down. I could copy but did not try to print via usb. When I turned my WiFi back on the printer shut down. And would not turn on again.

I believe as others have said this is probably a software switch used by Canon to require us to buy a new computer. (or a hack targeting MG7250s, but why? that doesn't make sense)

Re: Pixma MG7520 will Not Turn On

GBois — Thu, 02 Jun 2022 02:06:24 GMT

It's all Canon inkjets, so your (and my) 7520 weren't singled out 🙄

Re: Pixma MG7520 will Not Turn On

gem66 — Thu, 02 Jun 2022 16:59:44 GMT

Scammer Beware pretending to be Canon. Yesterday I went looking online for a solution to this issue for my Pixma mg7520. I ended up hunting down a website that looked completely like canon, with address usa.canon.com. Looked legit, had tech support on chat. They took my phone number and called me back. Then they went through with installing team viewer app and trying to tell me I had all this other stuff wrong with my computer and wanted to charge me anywhere from $99 to $699 to "fix" all my issues. I suspected this was BS, discontinued my call and called the canon 1 800-652-2666. They confirmed my suspicions, telling me that yes, what I had dealt with was a scam. They quickly fixed my problem for me by having me go into my printer settings. I needed to put in a new primary address in the settings and my printer is back working like normal. They assured me that Canon never charges for service on their products. The only transactions that will take place with the real Canon are when you actually purchase something new from them. So be careful folks. The scammers are looking more real all the time!

Re: Pixma MG7520 will Not Turn On

gem66 — Thu, 02 Jun 2022 17:04:01 GMT

See my post below in thread. Call canon 1800-652-2666. They will walk you through the solution quite quickly.

Re: Pixma MG7520 will Not Turn On

skierpaula — Thu, 02 Jun 2022 17:41:20 GMT

Has Canon come up with any kind of fix for this major issue? Apparently affecting numerous models of Canon wireless printers.

Re: Pixma MG7520 will Not Turn On

gem66 — Thu, 02 Jun 2022 18:19:29 GMT

This is not a canon website we are even on. This is part of their stupid scam at usa.canon.com. Call canon directly at 1-800-652-2666

Re: Pixma MG7520 will Not Turn On

Stephen — Thu, 02 Jun 2022 18:30:59 GMT

This is an official Canon site.

Re: Pixma MG7520 will Not Turn On

gem66 — Thu, 02 Jun 2022 18:53:10 GMT

Hi Stephen, as a moderator you can take my message out from above, as I realize now this is an official canon website. However, when I search your web page, the scammer is coming in on top of your webpage usa.canon.com, in a form of a tech support bubble. This is what led to the rabbit hole I ended up on yesterday. I think people should be aware of this so they don't end up getting duped! Thank you, sorry for the confusion, but this has all been a gong show since yesterday.

Re: Pixma MG7520 will Not Turn On

SamanthaW — Thu, 02 Jun 2022 19:09:45 GMT

Usually that means you are performing a web search instead of going directly to a webpage, so you end up on a search engine with multiple results which likely don't have the url you searched for. For easy access, here is a link to our website: https://usa.canon.com/