topic Re: Canon Pixma MX490 in Desktop Inkjet Printers

Canon Pixma MX490

jenjen — Wed, 01 Jun 2022 02:45:31 GMT

My Canon MX490 is continuous cycling off and on. It started all of a sudden when I turn it on this morning.

What happen? Was there a virus released or malware? Can this be fixed.

Re: Canon Pixma MX490

dtucker356 — Wed, 01 Jun 2022 11:30:28 GMT

Same here, MX490 printer worked great on May 30, started it this morning and continuously turning on and off. Seems Canon pushed some updates and from what I am hearing all their WIFI printers are doing this now.

Re: Canon Pixma MX490

bbodaniel — Wed, 01 Jun 2022 12:14:57 GMT

I’m having the same issue with the same model. Turned it on this morning and it’s acting like it’s possessed!

Re: Canon Pixma MX490

ArthurJ — Wed, 01 Jun 2022 18:56:50 GMT

Hi,

Canon is currently looking into this issue and any updates will be posted on the usa.canon.com website.

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Re: Canon Pixma MX490

siwasa — Wed, 01 Jun 2022 20:55:15 GMT

Could you be more specific about where on the website we would find updates? usa.canon.com is a pretty big place.

Re: Canon Pixma MX490

Cherileed — Fri, 03 Jun 2022 12:09:42 GMT

Hi Arthur J- do you have any idea when Canon will get this fixed? I keep checking their website that you mentioned but I didn’t find anything. Or can you point me in the right direction if it’s on the website and I’m missing it? I’m hesitant to try that temporary fix that some people have done, I’d rather have the real fix from Canon but it’s been 3 days now that I’m without my printer. Thank you 🙂

Re: Canon Pixma MX490

siwasa — Fri, 03 Jun 2022 12:25:59 GMT

I agree with you - I continue to wait for Canon to release some sort of fix. Work arounds shouldn't be the solution from a large co with these many people with issues. I also am wondering where we will learn of the fix, if and when it comes.