topic Re: MX492 is possessed!! Help! in Desktop Inkjet Printers

MX492 is possessed!! Help!

Adventurejenny — Tue, 31 May 2022 18:44:06 GMT

Hi!

First time posting here. I have the Canon Pixma MX492. I replaced the black ink cartridge with a new one the other day and used it twice without any problems. Early this morning it started turning off and on by itself. I tried unplugging it and rebooting it and it won't stay on long enough to do anything. It doesn't even give an error message and none of the buttons work. It just keeps turning off and on, off and on. I need this for work! Help!

Re: MX492 is possessed!! Help!

Sharpmrs — Tue, 31 May 2022 19:08:12 GMT

Same thing here and I've tried every hard reset technique I can find online. Infuriating as we need to print labels for our business!

Re: MX492 is possessed!! Help!

Adventurejenny — Tue, 31 May 2022 19:34:46 GMT

Looks like there are dozens of us here in the forums with the same exact problem that started around the exact same time. Hopefully Canon can help us out soon. I also work from home and use my printer every day. I need it to work!

Re: MX492 is possessed!! Help!

ArthurJ — Tue, 31 May 2022 19:34:59 GMT

Hi,

Based on your description, I would recommend contacting our phone support team for additional assistance. They can be reached by logging into your My Canon Account and going to your support options.

To create a Canon account, please click HERE to for the Canon Account page.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: MX492 is possessed!! Help!

Sharpmrs — Tue, 31 May 2022 20:55:00 GMT

It appears it's an issue relating to WiFi. If you can turn off your router, then plug in your printer, it will work, however as soon as you connect the WiFi back to it it goes all crazy again. I'm assuming they keep telling people to call because it costs 19.99 to call and have them help you (according to what it says when I'm logged into my account) this is clearly an update that has a bug. I hope Canon fixes this asap because we can't connect with a cable, we only have phones to use 😭

Re: MX492 is possessed!! Help!

Qwerty69 — Tue, 31 May 2022 21:24:56 GMT

How about you just post the fix for this? Apparently everyone’s printer is doing this.

Re: MX492 is possessed!! Help!

Sharpmrs — Tue, 31 May 2022 21:27:05 GMT

At this point I'm tempted to call and pay the 19.99 just so they can either not fix it and not charge me, or fix it and I'll post the answer for everyone.

Re: MX492 is possessed!! Help!

kdcody96 — Tue, 31 May 2022 21:47:24 GMT

Same thing happening over here...at the same time. Started trying to print around 5:20 pm on 5/31/2022

Re: MX492 is possessed!! Help!

ArtVandelay — Wed, 01 Jun 2022 00:44:29 GMT

This is not a solution. Canon must have made a bad firmware update that bricked these - when you call in, you're told to buy a new printer. Absurd. Hope it makes the news. If there isn't a fix in a few days, hopefully everyone throws out their Canon and goes and buys an Epson, HP, or anything but Canon.

MX492 is possessed!! Help!

wallypadegimas — Wed, 01 Jun 2022 00:54:42 GMT

Same problem here today, happening with MX490, Cannon has obviously put out a BAD update! The only way I got through it was disconnect WIFI, reload printer on computer from CD and DON'T USE WIRELESS! Must be hard wired.

NICE SCREW UP CANON, LAST PRODUCT I WILL EVER BUY FROM YOU! Took me all day to figure out it is CANON's problem.

Re: MX492 is possessed!! Help!

jperez739 — Wed, 01 Jun 2022 01:16:20 GMT

Here is the fix! I verified it!

Re: MX492 is possessed!! Help!

nrhug19 — Wed, 01 Jun 2022 14:53:54 GMT

Wow. The same thing started happening to me yesterday (5/31/22), and when I read all the dates that everyone posted, it looks like Canon needed some $$$ yesterday. I'm going to try the fix that someone else posted below. I need this printer to work for another month since June is graduation month here in NY, and I am printing a lot of scholarship odds and ends. It is truly acting possessed!

Re: MX492 is possessed!! Help!

ddo204 — Wed, 01 Jun 2022 15:24:34 GMT

My MX492 is doing the same thing. Obviously Canon pushed out some kind of update that has caused these printers to malfunction. When can we expect a fix for this? If I have to purchase a new printer it will definitely NOT be a Canon.

Re: MX492 is possessed!! Help!

dlareg — Wed, 01 Jun 2022 15:29:55 GMT

I have the same problem since app 5:15 am. I will wait till app 4:00pm if the bug is not cleared I am going out to purchasse an HP or EPSON or any other type of printer.

Re: MX492 is possessed!! Help!

nrhug19 — Wed, 01 Jun 2022 15:33:27 GMT

So I disconnected my internet, turned off the internet on the Canon, ran a cable from my computer to the printer and it now works.. but that's not why I bought this printer - to have it hardwired. I liked the ability to print from any device. Won't be buying another Canon if they don't fix this. The Epson power tanks look better and better now.

Re: MX492 is possessed!! Help!

Eileen4 — Wed, 01 Jun 2022 16:15:36 GMT

That's exactly what I am thinking of doing.

Re: MX492 is possessed!! Help!

marm — Wed, 01 Jun 2022 16:19:21 GMT

I was able to get through to someone at Canon and tell them about all of us having problems on the same day, same symptoms, multiple models --and getting no one at Canon to respond....................she checked with someone and came back and told me that they have learned of the problem and are working on fixing it.................NO idea how they are going to communicate to anyone......but I asked her to tell them to post something in the community here...............

i am new to community so am blocked from posting anything..... apparently i am only allowed to 'reply' - so hopefully someone will see this and hopefully we will all see some help on it later today.........to make matters more annoying......i just learned that even though I had already registered my printer the same day I bought it, they have no record of that -so won't be very helpful at all- still arguing about getting some communication from them when they finally figure out how to fix this mess

Re: MX492 is possessed!! Help!

marm — Wed, 01 Jun 2022 16:21:31 GMT

NO this does NOT help Canon caused this problem with something bad they did............instead of platitudes of us all coming hat in hand with a plea for 'help'............Canon should issue an apology and a fix.

Re: MX492 is possessed!! Help!

marm — Wed, 01 Jun 2022 16:23:12 GMT

time to post on twitter

Re: MX492 is possessed!! Help!

Eileen4 — Wed, 01 Jun 2022 16:27:07 GMT

This might be helpful to someone who is very tech savy, but not your average or below user. Furthermore, the instructions would have to be handwritten ad we can't print them. Canon Must correct this or lose many customers.