topic Re: MG7520 will not stay on in Desktop Inkjet Printers

MG7520 will not stay on

Englishguy24601 — Tue, 31 May 2022 12:10:46 GMT

My cannon MG7520 printer will turn on and start to go through its normal routine, but then unexpectedly turns off. The power cord has been checked, unplugged and replugged. Same result. Looking for other solutions if there are any.

Re: MG7520 will not stay on

lorenepler — Tue, 31 May 2022 15:29:08 GMT

Strangely enough this same thing just started happening for me today as well. With my MG7520 printer. Haven't used it in a few days. But today when turning it on, it goes through a cycle of internal printer head movement or whatever for ~20 seconds, then just turns off. Tried removing print cartridges as well, same issue. No error messages on the screen before it turns itself off.

Re: MG7520 will not stay on

ramira3 — Tue, 31 May 2022 16:01:27 GMT

I am having the same issue, which started today.

Re: MG7520 will not stay on

5150 — Tue, 31 May 2022 17:00:00 GMT

MG7520 printer. The printer starts and turns off after 15-20 seconds. IF I can get it to turn back on, I receive “The printer was not turned off correctly…” message. Usually it starts through a cleaning process and shuts off. I have discovered today, that if it turn off my router, the printer acts normal. As soon as I turn on the router, 10-15 seconds later, the lcd screen freezes and the printer turns off. I have tried resetting the wireless settings with the same outcome. This started happening within the last week or two. I’ve never had this issue in the past.

Re: MG7520 will not stay on

dkrprint — Tue, 31 May 2022 17:04:59 GMT

MG7520 printer. Same story here, 5/31/22! About 20 seconds of power up time, then all shut down.

Re: MG7520 will not stay on

5150 — Tue, 31 May 2022 17:17:07 GMT

I was getting ready to toss MG7520 in the trash this morning. This can’t be a coincidence among 5 different printers. Is 5/31/22 planned doomsday for the MG7520?

Re: MG7520 will not stay on

lorenepler — Tue, 31 May 2022 17:28:54 GMT

Same.

Yeah, and I can't find anyone else with this exact problem prior to today.

Re: MG7520 will not stay on

5150 — Tue, 31 May 2022 17:39:56 GMT

I was searching this morning for the “power was not turned off” message and came across this post regarding turning off your router/access point:

Power-was-turned-off-incorrectly-the-last-time

My MG7520 seems to function normally until I power up the router—frozen screen, shuts down. If I leave the router on and power up the printer, I may get to the message again or it just shuts down while cleaning.

Re: MG7520 will not stay on

lorenepler — Tue, 31 May 2022 18:22:39 GMT

Whoa. Yes, same 5150.

My MG7520 is set up to do network printing over wifi. If I have router on/ wifi connected, printer shuts down as discussed above.

If I turn off wifi/ router, printer boots up normally. I used the 'copy' function on the printer, and a copy was printed as expected.

So there's an issue just when connecting to network.

Re: MG7520 will not stay on

DebSchrader — Tue, 31 May 2022 18:26:22 GMT

I’m having the same problem today. I’ve tried unplugging the printer and turning it back on but the same thing happens. Has anyone figured out what is going on?

Re: MG7520 will not stay on

Adventurejenny — Tue, 31 May 2022 18:58:15 GMT

I am having the exact same problem with my printer. Mine is the PIXMA MX492. It turns on and starts doing it's thing and shuts off in about 10-15 seconds. Then it turns on again by itself in about the same amount of time. Over and over again. I finally just unplugged it so it would stop driving me crazy!

Re: MG7520 will not stay on

ArthurJ — Tue, 31 May 2022 19:23:48 GMT

Hi,

Based on your description, I would recommend contacting our phone support team for additional assistance. They can be reached by logging into your My Canon Account and going to your support options.

To create a Canon account, please click HERE to for the Canon Account page.

If your printer is outside of it's 1 year factory warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: MG7520 will not stay on

5150 — Tue, 31 May 2022 19:45:29 GMT

Thanks for your reply Arthur.

I have to ask because I’ve had no configuration changes or firmware update to my router in months. Also the firmware for the printer hasn’t had an update in years to my recollection—none available. Does Canon brick devices that have reached a certain point in EOL? I have no desire to upgrade a perfectly functioning printer to a newer model just for the sake of upgrading. My MG7520 isn’t a workhorse by any means but has performed near flawlessly for me up to this point. I guess what I’m asking is there any point in contacting Canon if they are just going to ignore the problem? Sorry for sounding ungrateful but I don’t want to waste more time and energy than I already have.

Re: MG7520 will not stay on

RickKennedy — Tue, 31 May 2022 19:59:38 GMT

My MG7520 will turn on when I power it up, the touch screen flashes then shows "Canon" and then the printer shuts down. Reading the comments above, it is clear that I am not alone - and all of us on 5/31/22. This can not be a coincidence. BTW, in the past when I turned the printer on I the icon for wifi connection would light, too; but not today. Anyhow, I have not added hardware in years, nor reconfigured (still Windows 7), if that helps.

Re: MG7520 will not stay on

moviechick — Tue, 31 May 2022 20:16:40 GMT

I am having this exact same problem beginning today - 5/31 on my Pixma MX492. It has worked without issue. Is this a specific cyber attack towards these older models?

Re: MG7520 will not stay on

xxVOXxx — Wed, 01 Jun 2022 23:44:30 GMT

UPDATE EDIT (WORKAROUND):
To temporarily fix your printer until we figure this out do the following:
1. Turn off your home WIFI Router.
2. Turn on your Canon PIXMA (it will now remain on as normal).
3. Navigate to SETUP / DEVICE SETTINGS / LAN SETTINGS / CHANGE LAN
4. Select DISABLE LAN & plug your printer in directly via USB to your computer (If possible) for now.
5. Turn your WIFI Router back on.

Your printer should now be fully functional but off the network. ~~I don't have a way to test if it works by switching to Ethernet LAN but if someone can try it please let us know if it is only a WIFI issue.~~ Thanks to @5150 for testing that the issue persists via LAN/ETHERNET. Also for those who haven't seen it, @Italolima posted a DNS workaround that keeps the printer on the network without connecting to the internet HERE

------------------------

Also happening ONLY TODAY on my PIXMA MG7520, turns on for about 30 seconds and turns off. Display reads CANON. I initially turned it on today to do a scan and after powering on correctly, I was getting error messages from the IJ utility that it could not find the scanner. It keeps turning off now as all these other posts describe. Stock firmware never upgraded, has worked perfectly for years until today.

I tried a hard reset:

-Power off printer
-Hold STOP button for 2 seconds (if it is not illuminated, hold 1 inch to the left of the edge of the touch panel and center to the screen)
-Hold ON button for 2 seconds while still holding STOP button.
-Release STOP and press STOP button 5 times.
-Release both buttons and wait for the printer to go through a process. Noise will stop and screen will be on but black.
-Press POWER and printer will go through another process then shut down.
-Press POWER and printer should start up normally.

This temporarily gets it to start up normally but then gives the error "Power was not turned off correctly the last time. Press the (Power) Button when turning power off. OK"

It then shuts itself off again. What is the phone number for support? I am not finding it after having to register the device cannot find the number still. This is absolutely ridiculous.

Re: MG7520 will not stay on

DebSchrader — Tue, 31 May 2022 20:24:16 GMT

I called Canon Support at 1-800-652-2666 as told on Canon Support page. After putting in my phone number, it said that my MG7520 no longer can get support since it has been over a year since purchase. It costs $19.99 to get support.

All the people on this forum having the exact problem on the exact date can not be a coincidence! I turned off my Wi-Fi and the printer worked. But after turning the Wi-Fi back on, the printer shut off. Come on Canon and figure this out, please!

Re: MG7520 will not stay on

Meligirl68 — Tue, 31 May 2022 20:38:10 GMT

I’m having the same issue, it worked just fine until today, 5/31/22…what the heck?!

Re: MG7520 will not stay on

KT2 — Tue, 31 May 2022 20:44:19 GMT

I'm having the same problem on a PIXMA MX492 today, 5-31-2022. Does anyone know if Canon reads these and gets back to customers who post to let us know a problem is resolved?

Glad I'm not alone with this issue, but this is for the birds

Re: MG7520 will not stay on

DebSchrader — Tue, 31 May 2022 20:50:21 GMT

The phone number I found on Canon Support is 1-800-652-2666. I called and after putting in my phone number, I was told I no long qualified for support. You can pay $19.99 to get support.