topic Re: Printer on and off continuously in Desktop Inkjet Printers

Printer on and off continuously

NicolaeSfetcu — Tue, 31 May 2022 12:44:18 GMT

Hello,

The printer is MX495.

I did not us it for a while and today, when I started it, it turns on and off each 5 seconds.

All the printer buttons are blocked, including the power button (I cannot turn it off from the power button).

While the printer is on, no matter if I open or not the front cover, the cartridge holder moves continuously left and right without stopping.

There is a single word displayed on the display: ”Canon”.

Can you help me with an advice to eliminate this problem?

Thank you.

Re: Printer on and off continuously

ArthurJ — Tue, 31 May 2022 19:15:14 GMT

Hi,

Based on your description, I would recommend contacting our phone support team for additional assistance. They can be reached by logging into your My Canon Account and going to your support options.

Please be advised, if you are outside of the United States, I recommend contacting the branch of Canon for your region. You may find the correct website using the map on the Canon Global website: http://global.canon/en/support/

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Printer on and off continuously

217guerra — Tue, 31 May 2022 16:39:19 GMT

Can you confirm this has nothing to do with an update on firmware because there are many of us that are experiencing the same issue with the same model printer within the last couple days. We are on canon community looking for a fix but is buying a new printer the only option you can give us to try first?

Re: Printer on and off continuously

NicolaeSfetcu — Tue, 31 May 2022 16:59:28 GMT

No, it was not an update. I will go with it at a specialized service center, I think this is the best solution as I cannot solve it. Two days ago it works fine, and today just when I started it I have such issues.

Re: Printer on and off continuously

Local-IT-Guy — Tue, 31 May 2022 17:13:47 GMT

I find it hard to believe this is a hardware issue. There are multiple threads on both these Forums and Reddit now of people with MX490 and MX492 experiencing the same issue over the last couple of days.

Re: Printer on and off continuously

Tonylmiller — Tue, 31 May 2022 17:37:00 GMT

Many people are having the problem at the same time. There is an issue with the firmware in these printers, I think.

Re: Printer on and off continuously

ArtVandelay — Tue, 31 May 2022 18:23:02 GMT

This is not a solution at all. The number of people experiencing this issue all at once is growing, Cannon clearly did something with an update push that bricked all these printers. The odds of all these people encountering this issue all at once out of now where is extremely unlikely. Cannon better find an actual fix quickly. It's only a matter of time before it makes the news - Cannon bricking printers and offering upgrades at customers' costs....Do better.

Re: Printer on and off continuously

ArtVandelay — Tue, 31 May 2022 18:26:12 GMT

Having the same issue. MX492 worked completely normal a few days ago, now it's stuck in an endless restart loop - keypad is unresponsive. There's been no power outages or surges. Have left the printer unplugged for a few hours and tried again to no avail.

Re: Printer on and off continuously

lorenepler — Tue, 31 May 2022 18:30:14 GMT

Curious if you all still have this same issue when printer is not connected to wifi (router is off). In a similar thread for the MG7520, when wifi is unavailable, the printer boots up and behaves as expected. Which would seemingly point to a firmware issue...

Re: Printer on and off continuously

clp — Tue, 31 May 2022 18:43:02 GMT

Can the good folks at Canon at least tell us something?? Tell us you're at least aware of the issue. If you pushed an update that jacked up the firmware then fix it or roll back the changes. It's simple. I know it is because I was in this line of work. Just tell us you're working on the issue or roll back the changes.

We need this printer in our business. We're all experiencing the same issue at the same time. The printer is stuck rebooting itself. Will you please help us? Please

Re: Printer on and off continuously

Tonylmiller — Tue, 31 May 2022 18:50:20 GMT

I started the printer without internet access and it started up just fine.

Re: Printer on and off continuously

tim8 — Tue, 31 May 2022 20:15:54 GMT

if a discounted printer is their solution it will be a different brand. i thought it was my printer until finding this thread and now others. someone suggested turning off the internet, printer worked perfectly normal. today is 5/31 first day after a holiday weekend, hopefully the issue is seen and resolved this week

Re: Printer on and off continuously

Sharpmrs — Tue, 31 May 2022 20:59:19 GMT

If I turn off my router, then turn my printer on it behaves normally. I tried setting up my WiFi again and as soon as the WiFi kicked on, it started being possessed and cycling again. 10000% this is something Canon did in an update of some sort. (I'm using my phone so I can't even blame Windows...)

Re: Printer on and off continuously

emailman — Tue, 31 May 2022 22:14:54 GMT

For what it's worth, I have a Maxify MB2320 printer behaving the same way: cycling on and off. Following the suggestions here, I pulled the plug on the wireless router and the printer came up as expected. I then disable the wifi connection on the printer and everything is OK. Fortunately, I can use the printer via a hardwired USB connection to one of my PCs. Much thanks to those who posted this work around.

Re: Printer on and off continuously

blr — Tue, 31 May 2022 22:23:32 GMT

I called, and the only offer was a discount on a new printer and we "don't have to send it back." Of course not, that leaves me to pay the recycling fee. The representative said it is like a car, sometimes they don't start or break. She could not transfer me to support because my warranty is expired. Not helpful.

Re: Printer on and off continuously

blr — Tue, 31 May 2022 22:25:26 GMT

Arthur: I called and there is nothing that can be done by the representative but to offer to purchase a new printer. Your response, and my call in response, was not helpful.

Re: Printer on and off continuously

Riverclyder — Tue, 31 May 2022 22:34:11 GMT

Same for me!

Re: Printer on and off continuously

Riverclyder — Tue, 31 May 2022 23:15:45 GMT

The problem is the wireless connection, there are plenty folks who suddenly have the same issue. I got around it by running a cable between my PC and printer so I'm not using a wireless connection. It works for me.

Re: Printer on and off continuously

ars — Tue, 31 May 2022 23:20:24 GMT

I have the same problem with my Maxify 2050 printer.

It’s endless repetition of showing Maxify on the display and then turning off and on repeatedly.

Re: Printer on and off continuously

craftywonderlan — Tue, 31 May 2022 23:37:03 GMT

We are having the exact same problem too, so it is definitely something that Canon has done and needs to fix instead of offering for everyone to buy a new printer. Our printer worked just fine yesterday. Today is just turns itself off and on every few seconds and the only words on the display window are CANON.