topic Re: How to fix this error: "Scanner is Not Operating Correctly" in Desktop Inkjet Printers

How to fix this error: "Scanner is Not Operating Correctly"

BurninToLearn — Fri, 13 Jun 2014 19:54:35 GMT

My MP830 (purchased in 2006) will print from my computer but nothing will print or scan when placed on the scanning bed. The error is: "Scanner is not operating correctly." How can I fix this? I do have the Set Up CD-Rom with the Driver, Application Software, and Manual on it and the other identifyers on the disk are: USCD 1.1 QH7-2342

I am not very tech savvy and would like to get this scanner working properly. Help please.

BurninToLearn

Re: How to fix this error: "Scanner is Not Operating Correctly"

Jason — Fri, 13 Jun 2014 20:39:23 GMT

Hello!

So that the Community can help you better, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: How to fix this error: "Scanner is Not Operating Correctly"

BurninToLearn — Mon, 23 Jun 2014 00:23:23 GMT

I could not open the email of 6-21 promising me a fix if I clicked on the line within that email, but clicking did not bring me to the website answer and insisted I give a new email address but I don't have another email address to offer. So just send me the fix with another email please and don't require me to use a new email address.

Re: How to fix this error: "Scanner is Not Operating Correctly"

Jason — Mon, 23 Jun 2014 19:53:57 GMT

Hello,

To best assist with this matter, we'd suggest reaching out to our technical support team by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT). One of our friendly reps can provide step-by-step directions to ensure you are back up and running.

Thanks and have a great day!