https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/MX-492/m-p/371903#M55089 <P>When you fixed problems, were they software issues or mechanical problems with printer?</P><P>What operating system?</P><P>Have there been any recent updates to the operating system?</P><P>Is the "productivity tool" a Canon software program?</P> Sun, 15 May 2022 17:22:53 GMT jrhoffman75 2022-05-15T17:22:53Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/MX-492/m-p/371890#M55086 <P>I've had a lot of small problems with my MX 492 that I've fixed myself.&nbsp; Now it is doing some new things:shutting off by itself, not copying and not scanning.&nbsp; Downloaded new drivers several times.&nbsp; Now it copies.&nbsp; Still won't scan.&nbsp; I need to scan now but my "productivity tool"&nbsp; is not working.&nbsp; There is no phone, email or functioning chat.&nbsp; Support to fix Canon-generated problem for a fee.&nbsp; Should I get a new Canon?&nbsp; What do you think?</P> Sun, 15 May 2022 14:51:54 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/MX-492/m-p/371890#M55086 Js492 2022-05-15T14:51:54Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/MX-492/m-p/371903#M55089 <P>When you fixed problems, were they software issues or mechanical problems with printer?</P><P>What operating system?</P><P>Have there been any recent updates to the operating system?</P><P>Is the "productivity tool" a Canon software program?</P> Sun, 15 May 2022 17:22:53 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/MX-492/m-p/371903#M55089 jrhoffman75 2022-05-15T17:22:53Z