topic Re: iX6820 Wont Print Black from Acrobat and Word only in Desktop Inkjet Printers

iX6820 Wont Print Black from Acrobat and Word only

JMASTERJ — Fri, 06 May 2022 06:25:01 GMT

So something weird.... Black text documents wont print from PDF in Acrobat and Word docs, as if there is some "type" problem? I say this because black from Photoshop of the SAME PDF prints 100% fine. ONLY from Acrobat and Word they dont print, or is very fuzzy or light. So obviously not an ink or cartridge or nozzle or ANY HARDWARE issue. This result has been performed countless times so far, there is zero variable in results.

Is there a way to clear this up, or a hard reset of the printer or firmware update etc? I couldnt find anything in an online search.

Re: iX6820 Wont Print Black from Acrobat and Word only

jrhoffman75 — Fri, 06 May 2022 02:32:06 GMT

Have you run a nozzle check? The printer uses four inks for photo printing and has a separate black pigment ink cartridge for text.

Re: iX6820 Wont Print Black from Acrobat and Word only

JMASTERJ — Fri, 06 May 2022 06:24:05 GMT

I dont think u read my post

And for good measure I did it anyways but as stated this is clearly not a hardware problem

Re: iX6820 Wont Print Black from Acrobat and Word only

jrhoffman75 — Fri, 06 May 2022 10:31:49 GMT

What about other software, like Excel or printing an email?

Re: iX6820 Wont Print Black from Acrobat and Word only

Patrick — Fri, 06 May 2022 19:04:33 GMT

Hi JMASTERJ,

Please print another Nozzle Check and compare it to the example below.

Does your Nozzle Check have the PGBK section at the top, like the example below does?

Does the Nozzle Check also print the BK section at the bottom?

Re: iX6820 Wont Print Black from Acrobat and Word only

JMASTERJ — Sun, 08 May 2022 05:40:32 GMT

Excel and notepad, same thing, its pretty much so far, ANY text based printing, there has be something in the software that determines this? Text/font/type vs image based printing?

Re: iX6820 Wont Print Black from Acrobat and Word only

JMASTERJ — Sun, 08 May 2022 06:01:43 GMT

Only shows CCCMMMYBK

No PGBK

Ink status shows ALL ink are at least 60%

Does this tell us something?

Re: iX6820 Wont Print Black from Acrobat and Word only

jrhoffman75 — Sun, 08 May 2022 11:15:11 GMT

Print head is clogged. It is a hardware problem. You need to try deep cleaning. Maybe the printer driver gives an option to only clean the PGBK channel. If so that would save the other inks from being used.

Re: iX6820 Wont Print Black from Acrobat and Word only

JMASTERJ — Mon, 09 May 2022 00:26:15 GMT

Its a hardware problem but it prints fine from Photoshop? So that means PGBK is an exclusive "pure text" only format, and they never cross over to each other?

Ran deep cleaning on PGBK only 3 times, not even a glimmer on the pattern check of PGBK working

FYI I did replace both blacks when this happened weeks ago.

Is there a manual way to confirm and take care of this problem properly

Re: iX6820 Wont Print Black from Acrobat and Word only

jrhoffman75 — Mon, 09 May 2022 01:10:13 GMT

Yes. As I said in my first post text uses the pigment black and Ps uses the dye inks.

If three deep cleanings didn’t clear the blockage you have two options ad I see it. You can buy a new print head or try cleaning your head using info you can find on YouTube. I have never had to do that, so I have no direct experience. But many folks do and claim success. Basically I say you have nothing to lose. Not that Canon does not endorse that approach. I am not affiliated with Canon. If I had a clogged print head I would try that.

Re: iX6820 Wont Print Black from Acrobat and Word only

JMASTERJ — Mon, 09 May 2022 06:03:11 GMT

Took it out and it was dirty, more than other colors, and looked completely clean after I was done, and still same exact issue... dont tell me now I have to risk wasting another brand new ink cartridge to properly test this?

Re: iX6820 Wont Print Black from Acrobat and Word only

jrhoffman75 — Mon, 09 May 2022 10:07:21 GMT

If there is ink in the old cartridge and it doesn’t print then the head s still plugged, regardless of how it looks.

If Deep Cleanings aren’t working I suspect you need a new head.

Nothing else I can offer.

Re: iX6820 Wont Print Black from Acrobat and Word only

jrhoffman75 — Mon, 09 May 2022 15:01:09 GMT

Thought of one additional thing to try, to see if the cartridge the problem. Remove cartridge and use a paper towel to see if you can get ink firm the port on the bottom of the cartridge. If not maybe soak bottom of cartridge to dissolve dried pigment. Long shot, but easy to try.

Re: iX6820 Wont Print Black from Acrobat and Word only

JMASTERJ — Tue, 10 May 2022 04:40:14 GMT

Ok thanks...

If not, where is the best place to get the replacement ink cartridge, ebay?

Re: iX6820 Wont Print Black from Acrobat and Word only

jrhoffman75 — Tue, 10 May 2022 09:37:02 GMT

I always buy my ink from Staples or Amazon. I only buy OEM ink. Can’t speak for eBay.

Re: iX6820 Wont Print Black from Acrobat and Word only

JMASTERJ — Wed, 11 May 2022 00:47:02 GMT

And what about the whole print head... do they sell just that?

Re: iX6820 Wont Print Black from Acrobat and Word only

JMASTERJ — Wed, 11 May 2022 01:36:05 GMT

Ok so I cleaned the head one more time with hot water, there was still some black ink in there somewhere I saw... and I decided to open another new ink pack, and lo' and behold, it works now... I guess u have to be really patient and clean that things for a long time unless u have one of those hose things that can flush it right through with pressure... and I guess the ink cartridge also dried up a bit from no flow again so it seems all good now....

Glad it worked since this is a good printer and hate to throw it out just because of such a minor issue...

Thanks all you, for your patience and help.