topic Re: MX475 - Black Ink Prints Shadowy and Unclear in Desktop Inkjet Printers

MX475 - Black Ink Prints Shadowy and Unclear

GoroPrints — Tue, 03 May 2022 16:47:09 GMT

Hi! So I recently bought this printer MX475 and I know it's kinda old but it was in perfect condition. I have used it a lot and than the black ink was over so I replaced it. Bought an original FINE cartridge. It was printing great enough. After a couple of days, black texts and photos' quality was looking bad as if they were an old quality picture maximized to a 4K screen. Anyway I have been trying everything. I have replaced cartridges, cleaned the encoder strip, cleaned printhead multiple times. Nothing worked and.

And I just realized that when I print things with my mobile phone. They come out near perfect. The texts are readable but because it's printing very fast, sometimes prints can come with white lines. And using the PC at Plain Paper-Standart quality makes them come the same way mobile phone does but I don't want that. I need to use the high quality settings. Thank you for helping me and sorry for my bad English.

Re: MX475 - Black Ink Prints Shadowy and Unclear

jrhoffman75 — Wed, 04 May 2022 00:25:33 GMT

Welcome to the forum. What operating system do you have?

I have an MX472, which I suspect is the US version of your printer.

Have you run a nozzle check? Is your printer driver current?

Re: MX475 - Black Ink Prints Shadowy and Unclear

GoroPrints — Wed, 04 May 2022 11:28:26 GMT

Hi! I am using Win 11 and I live in Turkey. Which is in Europe. I have runned a nozzle check multiple times and my printer drivers are in the newest version.

Re: MX475 - Black Ink Prints Shadowy and Unclear

jrhoffman75 — Wed, 04 May 2022 11:32:01 GMT

Can you post a screenshot of the printer settings you use in your software that is giving poor results and a phone image of a bad print?

Re: MX475 - Black Ink Prints Shadowy and Unclear

GoroPrints — Wed, 04 May 2022 13:01:32 GMT

Sure! Here you go. All the writings on the papaer are written by my printer. Colorful printings are awesome (only in High Quality) . But in standart mode colors are pretty bad too.

Re: MX475 - Black Ink Prints Shadowy and Unclear

GoroPrints — Wed, 04 May 2022 13:04:40 GMT

The thing I am complaining is that on High Quality mode, texts have some shadow kinda thing outside them but on standart mode, some texts are crisp clear. And on both modes, it can't even print a straight line?

Re: MX475 - Black Ink Prints Shadowy and Unclear

jrhoffman75 — Wed, 04 May 2022 13:05:21 GMT

If a nozzle check is giving you good results you could try a head alignment.

Are you using Canon ink cartridges? I tried saving money by using third party cartridges but got poor results (but my bad results were visible in a nozzle check).

Re: MX475 - Black Ink Prints Shadowy and Unclear

GoroPrints — Wed, 04 May 2022 13:28:57 GMT

A much clear comparison.

Re: MX475 - Black Ink Prints Shadowy and Unclear

GoroPrints — Wed, 04 May 2022 13:30:49 GMT

Re: MX475 - Black Ink Prints Shadowy and Unclear

GoroPrints — Wed, 04 May 2022 14:43:41 GMT

Yes they are genuine canon cartridges and I have done all of that. Btw nozzle check is not giving a good result.

Re: MX475 - Black Ink Prints Shadowy and Unclear

jrhoffman75 — Wed, 04 May 2022 17:34:49 GMT

If the nozzle check is not giving a good result then good printing is going to be a problem.

Have you tried a deep cleaning?

Re: MX475 - Black Ink Prints Shadowy and Unclear

GoroPrints — Wed, 04 May 2022 17:51:16 GMT

ofc I did. Several times.

Re: MX475 - Black Ink Prints Shadowy and Unclear

GoroPrints — Wed, 04 May 2022 17:52:03 GMT

did you see the example prints that I've attached under this topic?

Re: MX475 - Black Ink Prints Shadowy and Unclear

GoroPrints — Wed, 04 May 2022 21:05:31 GMT

Here are the nozzle check results. After a couple of normal cleanings and a deep cleaning. Please help me I need to take black prints and I can't afford a new printer right now.

Re: MX475 - Black Ink Prints Shadowy and Unclear

jrhoffman75 — Wed, 04 May 2022 21:21:35 GMT

Do you have a new black cartridge to try? If a new black cartridge doesn’t correct the problem you should call the Canon support line for your region and see if they can help. This is a user forum, not and official Canon support site.

Re: MX475 - Black Ink Prints Shadowy and Unclear

GoroPrints — Wed, 04 May 2022 21:33:15 GMT

Please just look at this and -if you can- tell me what's the problem? What should I do? Why is the black being distorted like that? And thank you so much for your help.

Re: MX475 - Black Ink Prints Shadowy and Unclear

GoroPrints — Wed, 04 May 2022 21:33:54 GMT

I just want your opinion btw nothing more. 🥰

Re: MX475 - Black Ink Prints Shadowy and Unclear

jrhoffman75 — Wed, 04 May 2022 22:16:40 GMT

You've done everything I can think of - nozzle check, deep clean, official Canon inks, encoder strip cleaning.

I would try one more good cleaning of the encoder strip, and if that doesn't resolve the problem I think you are looking at a printer repair/replacement. Just my opinion.

Unfortunately, most consumer products nowadays are not readily repairable. They aren't built to come apart and parts aren't always supplied by the manufacturers.

In the US Canon has a program for reduced prices on replacement for products that can't be repaired or are obsolete because of operating system updates. Maybe Canon Turkey has a similar program.

Re: MX475 - Black Ink Prints Shadowy and Unclear

GoroPrints — Thu, 05 May 2022 04:49:56 GMT

Well thank you for your help. I guess it's time for me to buy a new printer but definitely not Canon.