topic Re: PIXMA MG5220 prints from PC/Windows, but PC no longer can tell printer to scan. in Desktop Inkjet Printers

PIXMA MG5220 prints from PC/Windows, but PC no longer can tell printer to scan.

simons04 — Tue, 03 May 2022 22:27:52 GMT

My 2010 Canon PIXMA MG5220 still successfully prints from PC (w/the orig driver & Windows 11), and also scanned well for a few years. Now when I initiate a scan at the printer, its view screen prompts me to "See PC to start scan", but apparently I no longer have a scan app/driver/software on PC to interact with the printer.

I have downloaded/tried several drivers and software including below, but they have not helped.

Please advise. Thanks!

Operating System Windows

MG5200 series MP Driver Ver. 1.05 (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/Vista/Vista64/XP)

MG5200 series XPS Printer Driver Ver. 5.56 (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/Vista/Vista64)

Software Windows

My Printer Ver.3.3.0 (Windows)

Easy-PhotoPrint EX Ver.4.5.0 (Windows)

Easy-PhotoPrint EX Ver.4.7.0 (Windows)

Easy-WebPrint EX Ver. 1.7.0 (Windows)

My Image Garden Ver.3.5.0 (Windows)

Quick Menu Ver.2.7.0 (Windows)

MP Navigator EX Ver. 4.0.3 (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/Vista/Vista64/XP)

Easy-PhotoPrint Pro Ver. 2.8.2 (Windows 8.1/8.1 x64/8/8 x64/7/7 x64/Vista/Vista64/XP/XP x64)

Solution Menu Ver. 1.4.1 (Windows 8.1/8.1 x64/8/8 x64/7/7 x64/Vista/Vista64/XP)

Windows Adobe RGB 1998 Installer Program

Re: PIXMA MG5220 prints from PC/Windows, but PC no longer can tell printer to scan.

jrhoffman75 — Tue, 03 May 2022 23:57:52 GMT

Canon states there is no W11 driver for your printer, That is consistent with everything you posted; nothing says W11.

You could give canon a call at 1-800-OK-CANON. If they confirm there is no driver then you could check VueScan by Hamrick Software.

Re: PIXMA MG5220 prints from PC/Windows, but PC no longer can tell printer to scan.

Patrick — Wed, 04 May 2022 20:03:45 GMT

Hi simons04,

The PIXMA MG5220 is not supported with Windows 11. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.