https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/I-need-service-now/m-p/370845#M54863 <P>My ts9120 prints only in black, no color, even I replace the printhead. I called support and they give some advice, nothing. The only thing that I want is service but they refuse. I want to sent my printer for repair. I think I have right to get service from Canon. Thank you</P> Tue, 03 May 2022 21:20:39 GMT rgancedo 2022-05-03T21:20:39Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/I-need-service-now/m-p/370845#M54863 <P>My ts9120 prints only in black, no color, even I replace the printhead. I called support and they give some advice, nothing. The only thing that I want is service but they refuse. I want to sent my printer for repair. I think I have right to get service from Canon. Thank you</P> Tue, 03 May 2022 21:20:39 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/I-need-service-now/m-p/370845#M54863 rgancedo 2022-05-03T21:20:39Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/I-need-service-now/m-p/370993#M54906 <P>Hi rgancedo,</P><P>It was recommended that you replace the ink tanks that you were using with genuine Canon ink tanks.&nbsp; Were you able to do that?&nbsp; If you did and you are still unable to print in color, your PIXMA TS9120 would require service.</P><P>If your PIXMA TS9120 does require service, please contact one of Canon's Technical Support Representatives via phone or chat again to obtain your in-warranty options.<BR /><BR /><BR /><BR /><BR /></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 04 May 2022 19:55:43 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/I-need-service-now/m-p/370993#M54906 Patrick 2022-05-04T19:55:43Z