topic MX922 Printer is printing horizontal spaces between actual content in Desktop Inkjet Printers

MX922 Printer is printing horizontal spaces between actual content

chuckpen — Mon, 28 Mar 2022 16:20:45 GMT

MX920 after a power fail started printing horizontal spaces between the actual content. Some content is missing on the edges of what being printed but the spaces are larger than the bit of missing content on the edges. Went through all cleaning, head alignment, roller cleaning and it prints all the test patterns perfectly. I have power cycled to no affect and just now unplugged printer to let it reconsider its future fate. Attached is a pic of a USPS shipping label showing the output.

Re: MX922 Printer is printing horizontal spaces between actual content

Stephen — Mon, 28 Mar 2022 16:29:57 GMT

Hello!

So that the Community can help you better, we will need to know more information.

Do you see any error messages?
Which Computer Operating System are you using (Windows 7/8/10/11 or macOS 10/11/12)?
How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue.
If you're in the United States and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: MX922 Printer is printing horizontal spaces between actual content

chuckpen — Mon, 28 Mar 2022 18:10:36 GMT

Windows 10 or Windows 11.

Back in the day it took a bit (firmware / drivers

) to get this printer running good. It has been a label workhorse until this AM.

Printer is hardwire RJ45 to a switch, then to a R7000 router.

I will try a USB connection to see if there is a difference and report back,

Re: MX922 Printer is printing horizontal spaces between actual content

chuckpen — Tue, 05 Apr 2022 18:24:48 GMT

USB connected test page fails in the same manner. skip spaces with missing text.

Re: MX922 Printer is printing horizontal spaces between actual content

chuckpen — Tue, 05 Apr 2022 19:31:19 GMT

I also did a scan from the flat bed scanner to print (copy) and that worked fine. Starting to suspect the interface logic module.

Re: MX922 Printer is printing horizontal spaces between actual content

chuckpen — Tue, 26 Apr 2022 16:01:41 GMT

I have replaced the logic module. it did not fix the printer. Same problem as above. I cleaned the print head and ran it through an ultrasonic cleaner. that did not fix the problem. I have noticed in previous Canon support requests this same problem with a number of different MX922 printers. Anyone have a thought beyond what I have done?