topic MG8120 AIO Top won't stay up in Desktop Inkjet Printers

MG8120 AIO Top won't stay up

AtlasShrubbed — Mon, 14 Mar 2022 14:15:23 GMT

Hello Canonicals,

I have an MG8120 AIO that I use only for scanning. When it was new, I'd lift the cover to scan and it would stay up and open until I lowered it. Not it won't stay up; it slams shut. Inconvenient, and I worry about breaking the scanner glass.

Does anyone know how to adjust the top hinges so it will way up? Many thanks!

Re: MG8120 AIO Top won't stay up

AtlasShrubbed — Wed, 09 Nov 2022 22:46:49 GMT

I'm the original poster, bumping this up. I have learned that the top is called the document cover. There must be some kind of clutch that has failed, because the document cover will not stay open, so it's difficult to swap papers on and off the scan glass.

Does anyone have a clue on how to fix this? Thanks in advance.

Re: MG8120 AIO Top won't stay up

ArthurJ — Thu, 10 Nov 2022 19:14:12 GMT

Hi,

Canon may have a part that would fix this issue but be advised there is no support manual that would cover how to change the part out. For the price and availability of parts, please contact the Parts department below by calling them directly at 1-866-481-2569 between the hours of 9 AM to 7 PM (ET) Monday to Friday.

You would also qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: MG8120 AIO Top won't stay up

AtlasShrubbed — Thu, 10 Nov 2022 19:26:36 GMT

ArthurJ,

Thanks for your reply. I can likely change the part out myself. Can you tell me what the part is called, and its number?

Thanks again.