topic PIXMA MG5720 Scanner Issues - "Cannot Read or Write File" in Desktop Inkjet Printers

PIXMA MG5720 Scanner Issues - "Cannot Read or Write File"

efrueh — Wed, 02 Mar 2022 17:06:30 GMT

I have a PIXMA MG5720 Printer/Scanner I have had for years and loved. I just got a new MacBook with macOS Monterey 12.2.1. I transferred over all of my applications from my old laptop, including the Canon IJ Scan Utility2. It prints just fine, but will not scan. I tried downloading and installing the driver again and that did not work. When I try to scan, it says, "Searching for a scanner" and then a message pops up saying, "Cannot Read or Write File." I have shut down both my computer and the printer, unplugged it and plugged it back in. Same problem. That's the extent of my technical capabilities. Any solutions?

p.s. I hate that I can't call 1-800-Canon to receive support without an account anymore. I used to get great service from the Canon folks who answered that line.

Re: PIXMA MG5720 Scanner Issues - "Cannot Read or Write File"

Patrick — Mon, 14 Mar 2022 19:31:37 GMT

Hi efrueh,

The PIXMA MG5720's scanner driver is not available for macOS 12. The PIXMA MG5720 is compatible with Airprint, so this can be used to scan.

Please download and install the "Lite" version of the IJ Scan Utility. This is available here:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-series-inkjet/pixma-mg5720/pixma-mg5720?subtab=downloads-software

Once that page has loaded, please click the Select button next to "IJ Scan Utility Lite Ver.3.3.1 (Mac)" and then the Download button. When the download is complete, please open / run it to begin the installation. Once installed, please us the IJ Scan Utility Lite to scan with your PIXMA MG5720.