topic Re: Problem with MG2522 in Desktop Inkjet Printers

USB Connectivity Problem with MG2522

red99jet — Tue, 06 Sep 2022 13:05:49 GMT

I am having problems with connectivity. I have used the cord that came with the product (I just bought today); I have disconnected and reconnected the USB cord several times; and I have restarted the computer several times. The printer function works fine and I was able to download the IJ Scan Utility software, but every time I click on a Document to scan, it says that the Scan is not connected.

Re: Problem with MG2522

jrhoffman75 — Mon, 28 Feb 2022 11:58:35 GMT

What operating system?

Re: Problem with MG2522

lbddotcom — Mon, 28 Feb 2022 14:18:13 GMT

I just had that same issue. Started a chat with support and he walked me through removing everything I had installed and removing everything having to do with my old printer. Then he reinstalled the new one and it worked fine.

Re: Problem with MG2522

lbddotcom — Mon, 28 Feb 2022 14:19:41 GMT

Start the chat on the computer the printer is hooked to and if you get stuck they can take control of it and do that for you.

Re: Problem with MG2522

red99jet — Mon, 28 Feb 2022 19:14:09 GMT

I couldn't find the chat on the Canon website..just the Community forum. I would prefer that over the phone so I can share my screen. Can you send me the link or a screenshot?

Re: Problem with MG2522

lbddotcom — Mon, 28 Feb 2022 21:29:09 GMT

https://www.usa.canon.com/internet/portal/us/home/support/service-repair

There's a little red tab in the bottom right corner.

Re: Problem with MG2522

red99jet — Tue, 01 Mar 2022 00:35:24 GMT

Thank you. I called & held on the phone for 35 minutes. That doesn't matter, though, because I was working on this for 5 hours last night. Anyway, CS helped me! I had to reinstall the drivers.

Re: Problem with MG2522

red99jet — Mon, 07 Mar 2022 15:28:54 GMT

Thank you for your help. I ended up calling Support and they walked me through it. Because I had a previous Canon (MG2900 series) the drivers would not download correctly and the 2900 series kept overriding the new drivers. Support helped me to get rid of all the prior Canon products and helped me with the correct drivers to download.

Re: Problem with MG2522

mikethomas1954 — Sat, 02 Jul 2022 22:10:38 GMT

How do you know what is " everything having to do with my old printer. " ??

Re: Problem with MG2522

mopar99ish — Thu, 01 Sep 2022 17:45:02 GMT

How do you start a chat with support???

Re: Problem with MG2522

Stephen — Thu, 01 Sep 2022 17:57:32 GMT

Our website has been updated since the original post. You must log in or register at HTTP://canon.us/account to discover your support options. If chat is available for your unit, you will see the option within your My Canon Account.

Re: Problem with MG2522

barefoot2 — Sat, 31 Dec 2022 21:21:42 GMT

I am using a dell laptop windows 10 wireless I tried downloading from here my canon printer MG2522 i also have the CD, I keep getting printer is not detected. I have unplugged it repeat. New cord Printer works on my old computer.

Re: Problem with MG2522

barefoot2 — Sat, 31 Dec 2022 21:38:18 GMT

MP Drivers could not be installed Click to start over.

Re: Problem with MG2522

barefoot2 — Wed, 04 Jan 2023 14:05:48 GMT

Thank to me i fixed it on my own.

Re: Problem with MG2522

rudynicoletti — Mon, 20 Feb 2023 19:10:48 GMT

Still not connected

Re: Problem with MG2522

rudynicoletti — Mon, 20 Feb 2023 19:11:37 GMT

Please do

Re: Problem with MG2522

rudynicoletti — Mon, 20 Feb 2023 19:14:37 GMT

Can I have a telephone number for support?

Re: Problem with MG2522

rudynicoletti — Mon, 20 Feb 2023 19:15:35 GMT

I’m not getting a number

Re: Problem with MG2522

Stephen — Mon, 20 Feb 2023 19:34:57 GMT

The number for support is 1-800-OK-CANON (800-652-2666); however, our phone system will only let you speak with an agent if you are eligible for free phone support. That means you have to be within the warranty period, or you have to have paid for phone support before you call. To verify you're eligible for phone support, you can go to your My Canon Account at canon.us/account and double-check that your printer is registered. At the bottom left, you'll see a button that says "Service & Support" - click there, then you'll see all of your registered products. You should see your printer listed there - click "GET SERVICE & SUPPORT" to the right of your product, and verify the date of purchase and the serial number of your printer. At that point, you'll be told if you have free phone support, or if you have to pay. It will also let you know the other ways you can get support.

Re: USB Connectivity Problem with MG2522

laurajay101 — Thu, 16 Mar 2023 00:11:42 GMT

Every time I try to call customer service, it says it cannot find my account, I have been trying to connect this printer since yesterday. And i am getting quite frustrated with it.