topic Re: Constantly having to reinstall printer in Desktop Inkjet Printers

PIXMA TR7520 Constantly having to reinstall printer

Lighthope — Fri, 11 Jul 2025 16:53:30 GMT

I am constantly having to reinstall the printer. Have to completely uninstall then reinstall.

Otherwise it won't print or scan.

Windows 11, latest build. Software up-to-date.

Re: Constantly having to reinstall printer

SamanthaW — Thu, 24 Feb 2022 03:01:53 GMT

Hi!

To have a better understanding of your issue, please let everyone know the model of the printer you have.

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/MyCanonAccount

Thanks!

Re: Constantly having to reinstall printer

Lighthope — Thu, 24 Feb 2022 03:06:36 GMT

The model is TR7520

Re: Constantly having to reinstall printer

shadowsports — Thu, 24 Feb 2022 05:22:32 GMT

Greetings,

What is the printer connected to and how?

USB or wireless.

Re: Constantly having to reinstall printer

Lighthope — Thu, 24 Feb 2022 06:28:00 GMT

Connected via USB

Re: Constantly having to reinstall printer

Lighthope — Thu, 03 Mar 2022 20:21:10 GMT

Sp nothing? Okay, I am going to go buy an Epson.

Re: Constantly having to reinstall printer

Patrick — Mon, 14 Mar 2022 19:42:02 GMT

Hi Lighthope,

When you attempt to print, do you get an error?

If so, what is the exact wording of the error message that you get?

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. For a quicker response, please use the link below to reach our Technical Support Team:

https://mycanon.usa.canon.com

Re: Constantly having to reinstall printer

Lighthope — Mon, 14 Mar 2022 19:55:15 GMT

Canon support never responded.

Re: Constantly having to reinstall printer

bl4ncoch4ppeau — Fri, 11 Jul 2025 16:30:46 GMT

I'm having the same problem. Printer:TR8620a with firmware ver 1.052 connecting to computer with OSWin11 (home) using64bit all updates current for pc and virus software/firewall active. This problem just started occurring in last month. updates from cannon website will not install properly and fail - error:"can't create output file \pal_-win-3_60_00-ea10_3\plugin\FontData.cab and can't create output file \pal_-win-3_60_00-ea10_3\setup.exe"

Re: Constantly having to reinstall printer

bl4ncoch4ppeau — Fri, 11 Jul 2025 16:37:06 GMT

I am having this problem as well.

This file:

; AUTORUN.INF
[autorun]
open=Msetup4.exe
icon=.\WIN\res\bitmap\canon_cd.ico

[DeviceInstall]
DriverPath=WIN\Driver

[DeviceInstall.amd64]
DriverPath=WIN\Driver

\win-tr8600-1_3-n_mcd\Msetup4.exe

will not install and this is the problem I'm seeing with specs of what i"m running on.

I'm having to reinstall printer manually every time I want to use the printer or scanner. This is a new issue, prior to this the printer worked seemlessly. I've checked router, powercycled that and printer and computer, cleared print cache, nothing works, as soon as the printer powers down, it loses connection and can't be foudn by computer again without manually installed.

Printer:TR8620a with firmware ver 1.052 connecting to computer with OSWin11 (home) using64bit all updates current for pc and virus software/firewall active. This problem just started occurring in last month. updates from cannon website will not install properly and fail - error:"can't create output file \pal_-win-3_60_00-ea10_3\plugin\FontData.cab and can't create output file \pal_-win-3_60_00-ea10_3\setup.exe"

Re: Constantly having to reinstall printer

bl4ncoch4ppeau — Fri, 11 Jul 2025 16:51:32 GMT

The error I get says the printer can not be contacted. it's seeing it as offline or unrinstalled. That's from the cannon app dialog.

In windows, it says "Error" under the printer in network/bluetooth/printers settings under devices for that printer.

Re: Constantly having to reinstall printer

bl4ncoch4ppeau — Fri, 11 Jul 2025 16:52:28 GMT

This is the proceedure I followed when reinstalling Download Canon Printer Drivers and Software (TEXT) (VIDEO)

Re: Constantly having to reinstall printer

Patrick — Tue, 15 Jul 2025 20:09:52 GMT

Hi bl4ncoch4ppeau,

First, let's make sure that your computer and printer are able to communicate with each other.

Please follow these steps:

1. Turn your PIXMA TR8620a on.

2. Please tap the Wi-Fi icon in the lower left corner of your printer's display.

3. Next, select Wi-Fi.

4. Select See settings.

May sure that the name listed under Network name (SSID) is the same network name your computer is connected to.

Please scroll down the list, ensure that the Signal Strength is greater than 70%.

Below that, take note of the IPv4 address. On your computer, please follow these steps:

1. Please press the Windows key on your keyboard and the letter R, then let both go.

2. In the Run window that appears, please type CMD and click OK.

3. In the Command Prompt window that appears, please type:

PING and the IPv4 address of your printer. For example, if your printer shows 192.168.1.15 next to IPv4 address, you would type PING 192.168.1.5 in the command prompt window

and then press the Enter key on your keyboard.

If you got "Timed Out", your printer and computer are not connected to the same network.

If you got "Destination Host Unreachable", please turn your printer off. Next, please go to your router and unplug the power cord from the back of your router. Wait 5 minutes and then reconnect the power cord to your router. Once your Wi-Fi network is back online, turn your printer back on. When your printer is back on, please go back to the command prompt window and attempt the PING command again.

If you have results, with "Sent = 4, Received = 4, Lost = 0" appearing near the bottom, then your TR8620a and computer can communicate with each other.

Next, let's reinstall the drivers. Please follow these steps:

1. On your computer, please press the Windows key on your keyboard and the letter I, then let both go.

2. Click on "Bluetooth & devices" on the left side.

3. On the right side, click on "Printers & scanners".

4. Click on the Canon TR8600 series. In the new window, click "Remove" at the top.

5. Repeat until all TR8600's have been removed from the Printers list.

6. Close the Printers window once complete.

Next, we will download the latest driver:

1. Please click this link: https://www.usa.canon.com/support/p/pixma-tr8620a#DOWNLOADS

2. Click on Software & Drivers.

3. Choose "Windows" from the Operating System drop down and then "Windows 11" from the Version drop down.

4. Right click the Download button to the right of "Print Driver and Scan Utility Installer Ver.1.05 (Windows)" and left click on "Save Link As". Save this file to your Desktop. Note: you may have to click the "Load More" button to locate this.

5. Once that file finishes, go to your Desktop and double click "md__-win-tr8600_tr8630-1_05-ea34_2.exe".

6. Follow the on screen prompts to reinstall.

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