topic Re: Scanner is saying it can't communicate and scanner is off in Desktop Inkjet Printers

Scanner is saying it can't communicate and scanner is off

pls1152 — Mon, 14 Feb 2022 15:03:29 GMT

Scanner is saying it's not able to communicate and scanner is turned off. Codes 5, 156 & 69 are showing up. I've checked everything and all looks good. Please help!

Re: Scanner is saying it can't communicate and scanner is off

James_C — Mon, 14 Feb 2022 15:17:46 GMT

Hi, pls1152!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). It would also help us to know which specific scanner model series you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE to search our knowledge base or find additional support options HERE.

Re: Scanner is saying it can't communicate and scanner is off

pls1152 — Mon, 14 Feb 2022 17:53:28 GMT

windows 10 and I have a canon pixmaMG2522. thank you

Re: Scanner is saying it can't communicate and scanner is off

ArthurJ — Mon, 21 Feb 2022 19:31:51 GMT

Hi,

You can try removing and reinstall the printer/scanner driver. If that does not resolve the issue but you are able to print and just not scan, there may be something interfering with the scanner driver. This could be caused by a firewall or security program, and I would recommend reaching out to Microsoft support to them have check your computer.

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