topic Re: Scanner Software Not Included with Driver Download in Desktop Inkjet Printers

Scanner Software Not Included with Driver Download

ALittleHelpPlz — Fri, 11 Feb 2022 20:30:56 GMT

I just finished migrating to a new desktop. In the past I have used the CD that came with my PIXMA MX492 Printer/Scanner and it has always worked just find. Unfortunately, my new desktop does not have a CD/DVD drive, so I went to the Canon website to download the software. The printer software downloaded just fine and it prints just fine, but the Canon IJ Scan Utility is missing.

I downloaded the MX490 series Full Driver & Software Package (Windows) from https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-series-inkjet/mx492/pixma-mx492?subtab=downloads-drivers

Re: Scanner Software Not Included with Driver Download

jrhoffman75 — Sat, 12 Feb 2022 13:37:38 GMT

It doesn't show up in the My printer window.

Canon Knowledge Base - Download and Run the MP Driver Package to Obtain the IJ Scan Utility - Windows

Re: Scanner Software Not Included with Driver Download

ALittleHelpPlz — Sat, 12 Feb 2022 17:37:52 GMT

No, it doesn't show up. When I click My Printer all I get is this:

Re: Scanner Software Not Included with Driver Download

jrhoffman75 — Sat, 12 Feb 2022 19:27:30 GMT

I know. I was making a statement. Did you follow the instructions in my posting to locate the software in your Program folder?

Re: Scanner Software Not Included with Driver Download

ALittleHelpPlz — Sat, 12 Feb 2022 20:57:51 GMT

It is not there. That is the problem.

Re: Scanner Software Not Included with Driver Download

jrhoffman75 — Sat, 12 Feb 2022 21:40:24 GMT

Give Canon a call at (866) 261-9362.