topic Re: MG 2570 S scanner issues in Desktop Inkjet Printers

MG 2570 S scanner issues

SIDDHANT — Mon, 07 Feb 2022 16:15:55 GMT

I have purchased a MG 2570 S printer yesterday. However when doing a scanning Code 5, 156, 69 error pops up. Using a windows 11 OS. Pls resolve

Re: MG 2570 S scanner issues

jrhoffman75 — Mon, 07 Feb 2022 23:14:14 GMT

https://sg.canon/en/support/0100533313?model=0727C

Do you have this driver installed?

Re: MG 2570 S scanner issues

SIDDHANT — Tue, 08 Feb 2022 16:09:42 GMT

I have downloaded but the issue is same. Pls see the error screenshot. Windows 10/11 OS

Re: MG 2570 S scanner issues

jrhoffman75 — Tue, 08 Feb 2022 16:31:58 GMT

Does the printer function work when connected to the computer using the same USB port?

Re: MG 2570 S scanner issues

SIDDHANT — Tue, 08 Feb 2022 16:35:02 GMT

Yes printing is OK. Copier is OK. Only scanner is the issue

Re: MG 2570 S scanner issues

Patrick — Thu, 10 Feb 2022 18:26:19 GMT

Hi SIDDHANT,

The 5,156,69 error is an indication that security software installed on your computer is blocking incoming communication from your scanner. Please temporarily disable your security software and attempt to scan again.

Re: MG 2570 S scanner issues

SIDDHANT — Wed, 16 Feb 2022 18:28:30 GMT

Should this have to be disabled everytime i want to scan