topic Re: TS6420 won't feed from rear, pulls one sheet thru front cassette before printing on second. in Desktop Inkjet Printers

TS6420 won't feed from rear, pulls one sheet thru front cassette before printing on second.

toltrider — Wed, 26 Jan 2022 20:57:10 GMT

Frustrated with printer, especially since it worked correctly when I first got it. Now it won't feed from back when set to do so. Also it always pulls one sheet of plain paper through before it prints on a second sheet.

Another issue; I bought this printer so I could print greeting cards. I use 85# weight card stock, which I was assured would work. I want to feed from rear and be able to send card back through to print on other side. I can't figure out how to orient the paper to feed thru so card prints correctly on inside. I am using Hallmark CardStudio 2019. I believe this product is no longer available or updated

Re: TS6420 won't feed from rear, pulls one sheet thru front cassette before printing on second.

Patrick — Fri, 28 Jan 2022 20:10:02 GMT

Hi toltrider,

What version of Windows are you using?

If using a Mac, what version of OSX is installed on your computer?

Re: TS6420 won't feed from rear, pulls one sheet thru front cassette before printing on second.

toltrider — Fri, 28 Jan 2022 20:40:07 GMT

Catalina 10.15.7

Re: TS6420 won't feed from rear, pulls one sheet thru front cassette before printing on second.

toltrider — Thu, 03 Feb 2022 16:12:09 GMT

Patrick, will you be responding to my question? I have Catalina 10.15.7

Can the printer be reset? It is now printing on both sides of paper and I do not have that option selected