topic Re: Can print documents with Canon Printer app, but not photos in Desktop Inkjet Printers

Can print documents with Canon Printer app, but not photos

smangum154 — Mon, 08 Nov 2021 00:28:04 GMT

I have a new TR8620 and I installed the Canon print app on my iPhone 13. I can easily print documents from the iPhone, but if I try to print a photo, I get a message "Failed to communicate with the printer." The printer connection is fine, the devices are on the same network, access has been granted to local network, etc. It works fine for printing a document, but fails to print photos.

Re: Can print documents with Canon Printer app, but not photos

Patrick — Mon, 27 Dec 2021 18:36:31 GMT

Hi smangum154,

Because the cause of the issue that you are experiencing is not clear, it is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

A Technical Support Representative will assist you with resolving this issue.