topic Re: Pixima TS9120 not printing envelope in Desktop Inkjet Printers

Pixima TS9120 not printing envelope

TERRYB — Mon, 01 Nov 2021 17:07:00 GMT

The rear tray refuses to acknowledge the #10 envelope and tells me the paper size is not as listed but doesn't allow me to change the paper size to the envelope size.

Re: Pixima TS9120 not printing envelope

Patrick — Tue, 21 Dec 2021 20:20:42 GMT

Hi TERRYB,

To print on envelopes with your PIXMA TS9120, please follow the steps provided in the manual:

https://ij.manual.canon/ij/webmanual/Manual/All/TS9100%20series/EN/UG/ug_l_01_05_c.html

Also, if you are attempting to print envelopes using Microsoft Word, please use these links:

https://support.microsoft.com/en-us/office/create-and-print-a-single-envelope-b766aa84-5b97-4f63-b03f-451d2fb3640f?ui=en-us&rs=en-us&ad=us

https://support.microsoft.com/en-us/office/print-an-envelope-b426d3dd-ab7e-40af-91b5-85158b08ad37?ui=en-us&rs=en-us&ad=us

If you continue to have difficulties, please contact our support group using the following link:

https://mycanon.usa.canon.com

Re: Pixima TS9120 not printing envelope

TERRYB — Sun, 26 Dec 2021 17:59:16 GMT

Thank you for the information. Though it was a good start it did not result in the problem being resolved. It seems that I had to go to a 'copy' of the installed printer to have it work correctly. As that happened, I would think it has to be a conflict between Canon and MicroSoft. Oh, the reason it took so long to reply is shortly after I posted and your answer I had my ssd ("c" drive for me) go out, resulting in a brand new installation of Win10. That is why I believe there to be a conflict in the two companies code.