TS6020 will only print color portions of a page,

jestory — Thu, 11 Nov 2021 19:55:54 GMT

TS6020 will only print color portions of a page, I changed the black cartridge but no difference. Help!!

Re: TS6020 will only print color portions of a page,

Patrick — Tue, 21 Dec 2021 20:01:49 GMT

Hi jestory,

Please insert plain paper into your PIXMA TS6020 and follow these steps:

1. Please tap the gear icon at the bottom of your printers display.

2. Select Maintenance.

3. Select Print nozzle check pattern and then Yes.

A test page will print.

Did a black grid print at the top of the page to the right of |PGBK| ?

Below that, did 2 blue, 2 pink, 1 yellow and 1 gray bar print?

If not, please choose "Also B" and then Yes to perform a printhead cleaning.