topic Re: Problem Scanning Duplex Printed Document in Desktop Inkjet Printers

Problem Scanning Duplex Printed Document

Winsome — Mon, 13 Jul 2015 23:24:37 GMT

I would appreciate help with the problem described below.

Problem: Scanning duplex printed document scans first page Perfectly but second page comes out solid black.

OS: Windows 7
Printer: Canon PIXMA MX860
Software App: Canon MP Navigator EX - mx860 series

I would appreciate your help in solving this problem.

Thank you,
--Dennis--

Re: Problem Scanning Duplex Printed Document

Patrick — Wed, 15 Jul 2015 12:48:21 GMT

Hi Winsome,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to assist you with this issue.

Re: Problem Scanning Duplex Printed Document

Winsome — Thu, 16 Jul 2015 00:34:19 GMT

Thank You for the advice. I called technical help and Jesse spent considerable time and effort to help me solve the problem. The final verdict is that their is a hardware glitch, not software, The nearest Canon repair center is apparently in some place called Lake Forest, CA. I was born and lived all my life in Southern CA and never heard of Lake Forest. It must be in Northern CA so I can't simply take it in to the shop for repairs. Jesse informed me of a consumer loyalty discount available if I should wish to purchase a new printer.