topic Re: why can I print from my computer but not make copies offline? in Desktop Inkjet Printers

why can I print from my computer but not make copies offline?

dwatson13122 — Tue, 30 Jun 2015 05:09:02 GMT

I can print from the pc but not make copys from the printer.

Re: why can I print from my computer but not make copies offline?

Danny — Tue, 30 Jun 2015 12:18:38 GMT

Hi, dwatson13122!

So that the Community can help you better, we will need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 8 PM ET (7 AM to 5 PM PT).

Thanks and have a great day!

Re: why can I print from my computer but not make copies offline?

dwatson13122 — Fri, 03 Jul 2015 04:31:21 GMT

I have a MX 340 I had replaced the black inck, the color is getting low but I almost always print in black. I can print from the computer but the copy is nothing.

Re: why can I print from my computer but not make copies offline?

Ramona — Mon, 06 Jul 2015 06:18:14 GMT

Hi dwatson13122,

If you are receiving a low ink warning on the printer, please press and hold down the Stop/Reset or Resume/Cancel button on the printer for at least 7 seconds, then release it to disable the ink level detection function of the printer. This should allow you to continue copying until you are able to replace the color ink cartridge. If you are still unable to copy, please call or email us using one of the methods on the Contact Us page for further assistance.