topic Love my MG2120.Got new PC.8.1 OS.Will print/won't scan.Whats wrong? in Desktop Inkjet Printers

Love my MG2120.Got new PC.8.1 OS.Will print/won't scan.Whats wrong?

chrishersh — Thu, 12 Feb 2015 20:31:11 GMT

Love my MG2120.Got new PC.8.1 OS.Will print/won't scan.Whats wrong? All I get is an error message, and am also at risk for being dropped from a class in college due to this problem. Please help!!!!

Re: Love my MG2120.Got new PC.8.1 OS.Will print/won't scan.Whats wrong?

Crista — Thu, 12 Feb 2015 20:39:39 GMT

Hi chrishersh!

Thanks for posting in the Canon Forum! The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Thanks!

Re: Love my MG2120.Got new PC.8.1 OS.Will print/won't scan.Whats wrong?

chrishersh — Thu, 12 Feb 2015 20:41:50 GMT

Thanks...newbies are always cute though aren't they?

Re: Love my MG2120.Got new PC.8.1 OS.Will print/won't scan.Whats wrong?

Ramona — Thu, 19 Feb 2015 07:04:05 GMT

Hi chrishersh,

We recommend installing the latest Windows 8.1 compatible drivers for the printer from the Canon USA website to try and resolve the scanning issue. Please click here to go to the Drivers and Software page for the PIXMA MG2120. Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.

2. Next, please click on the red arrow next to the "RECOMMENDED DOWNLOADS" section and click the MP drivers file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once you have downloaded the MP drivers file, please follow the steps above to also download the MP Navigator program from the Software section. The rest of the software for the printer can also be downloaded from the Software section if needed.

Once all items have been downloaded, please double-click on each of them to install them on your computer, then attempt to scan.

Hope this helps!

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