topic Re: My MX 920 is only printing the first page of PDF of multi page documents on my mac in Desktop Inkjet Printers

My MX 920 is only printing the first page of PDF of multi page documents on my mac

pki720 — Sun, 14 Jun 2015 03:19:12 GMT

For some odd reason, when I try to print documents from my Mac running Adobe Acrobat Pro X, only the first page prints and then the computer spits out blank pages for the rest. In other words, if I print a 3 page document, the first page prints out and then 2 blank pages follow. I even tried printing pages 2 and 3 specifically and alone and they still come out blank. Does anyone have any ideas?

Re: My MX 920 is only printing the first page of PDF of multi page documents on my mac

Shanna — Sun, 14 Jun 2015 03:35:06 GMT

Hello pki720!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what version of the Mac operating system (10.5, 10.6, 10.7, 10.8, 10.9, 10.10, etc.) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: My MX 920 is only printing the first page of PDF of multi page documents on my mac

pki720 — Sun, 14 Jun 2015 03:51:08 GMT

Thanks for the assistance Shanna. I am running OS X 10.10.3 and the issue is occurring while using my MacBook over WiFi. It appears to be using AirPrint to print

Re: My MX 920 is only printing the first page of PDF of multi page documents on my mac

Michael — Mon, 15 Jun 2015 13:28:54 GMT

Hello.

If the printer is able to print multi-paged documents from other programs without issues, this may be related either to the program being used or the documents themselves.

To test this, try opening the PDF file in Preview instead. Then try printing directly from Preview to see if the whole document prints.

If the issue persists, try printing a PDF from an entirely different source to see if the same issue occurs.

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