Changed computer and OS to Windows 7. Cannot find MP Navigator EX to operate my scanner.

hendrixxx — Sat, 13 Jun 2015 21:37:30 GMT

My scanner worked with XP. New computer with Windows 7. The scanner tells me that it must have MP Navigator EX 4.0 to operate. Can not find MP Na........ and am a real novice at this, could be looking right at it without knowing it. Due to advance age, rather than too young, sometimes gets in the way.

Thanks.

Re: Changed computer and OS to Windows 7. Cannot find MP Navigator EX to operate my scanner.

Shanna — Sat, 13 Jun 2015 21:52:40 GMT

Hello hendrixxx!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what model printer/scanner you are using (PIXMA MX892, CP900, etc.). That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

topic Changed computer and OS to Windows 7. Cannot find MP Navigator EX to operate my scanner. in Desktop Inkjet Printers

Changed computer and OS to Windows 7. Cannot find MP Navigator EX to operate my scanner.

Re: Changed computer and OS to Windows 7. Cannot find MP Navigator EX to operate my scanner.