topic Re: Pixma 922 scanner issue in Desktop Inkjet Printers

Pixma 922 scanner issue

dgdamon — Sun, 07 Jun 2015 01:22:20 GMT

I can scan in "document" mode but when I scan in "photo" mode, a "?" shows up in Image Garden instead of the photo. It used to work fine.

Re: Pixma 922 scanner issue

Jenine — Sun, 07 Jun 2015 01:32:47 GMT

Hi Dgdamon!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: Pixma 922 scanner issue

dgdamon — Thu, 11 Jun 2015 23:31:59 GMT

The system is Mac OS X Yosemite. Hope anyone has an idea about this! I'm not able to scan photos at all in photo mode (vs doc). Thanks.

Re: Pixma 922 scanner issue

kahveen — Tue, 16 Jun 2015 04:14:08 GMT

Hi dgdamon,

As I understand that your printer model is MX922 and you have a Mac OS X Yosemite (10.10). When performing a scan, the "Photo" option scans the picture to a "?" symbol.

Kindly try this,

1) Go to your "Spotlight" and search "IJ Scan Utility"

2) In the application, select "Settings/Preferences"

3) On the left panel, select "Photo Scan" and check the file format. (it should be jpeg)

4) Apply the setting.

Hope it helps,

Best Regards,

KahVeen

Re: Pixma 922 scanner issue

dgdamon — Wed, 17 Jun 2015 00:47:44 GMT

Thank you KahVeen, but it was already set to jpeg so there was nothing to change and it's still doing the same thing. Frustrating!