topic Re: MX492 - need help w/ scan. Quit scanning. Uninstalled, reinstalled, still no luck. Any suggestio in Desktop Inkjet Printers

MX492 - need help w/ scan. Quit scanning. Uninstalled, reinstalled, still no luck. Any suggestions?

Ragann63 — Mon, 23 May 2016 02:11:39 GMT

I have had this printer for a couple of years without any problems. About two weeks ago, it stopped scanning with a message that the printer was not connected to the computer. I have uninstalled and reinstalled several times with a direct software download from the Canon site. It now prints and copies, but still won't scan. Any ideas from anyone? I really need the scan function.

Re: MX492 - need help w/ scan. Quit scanning. Uninstalled, reinstalled, still no luck. Any suggestio

Jenine — Mon, 23 May 2016 02:22:00 GMT

Hello Ragann63!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/Canon-Support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: MX492 - need help w/ scan. Quit scanning. Uninstalled, reinstalled, still no luck. Any suggestio

Ragann63 — Mon, 23 May 2016 02:26:19 GMT

Windows 7. Desktop PC. Wireless connection.