mg5550 prints out ok. If I scan I get this error 5,157,69 caused by your software. Using paint works

skippyone — Mon, 16 May 2016 12:13:20 GMT

I am running Window 7 32 bit version

I am using a cannon MG5550 it prints out fine.

When I try and scan I get the follow error message

error 5,157,69

This error has occurred resently

This appears to be caused by your software but maybe possibly be due to an updates from Microsoft that has caused the problem.

I can use Microsoft paint and it works fine without a problem at all

So I can use paint as work around to scan the stuff I need for now.

But would be nice to get it working correctly again using cannon software.

Can you help

topic mg5550 prints out ok. If I scan I get this error 5,157,69 caused by your software. Using paint works in Desktop Inkjet Printers