topic Re: Pixma 922 scanner issue--i am using mac OS X computer-yosemite 10.10.5. the "my image gard in Desktop Inkjet Printers

Pixma 922 scanner issue--i am using mac OS X computer-yosemite 10.10.5. the "my image garden" will

geostedee — Tue, 10 May 2016 05:30:08 GMT

I am using a mac laptop with OS X Yosemite 10.10.5.

The "my image garden" will NOT allow me to save photographs as "JPEG"s and, instead gives me a "?". I know the printer is set up correctly because it will save documents as pdf no problem and it will save photos as pdf...but NOT as "jpeg". i have tried various changes...to no affect.

what changes do i ned to make to my settings (on scanner or "my image garden").

any help is appreciated.

thanks, george

Re: Pixma 922 scanner issue--i am using mac OS X computer-yosemite 10.10.5. the "my image gard

Michael — Thu, 12 May 2016 14:56:51 GMT

Hello.

There may be an issue with how the drivers and software were installed on the Mac.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance with this matter.

This didn't answer your question or issue? Find more help at Contact Us.