topic Re: Pixma MG6120 Stopped Working in Desktop Inkjet Printers

Pixma MG6120 Stopped Working

tcudzilo — Fri, 06 May 2016 04:31:55 GMT

My printer/copier/scanner running on Windows 10 has stopped working. When I turn the equipmemnt on, the LED screen immediately shows Error 6000. "Printer error has occurred..." I have turned the printer off and on with no success. Manual suggestions don't help. I can't check ink tanks because their carrier will not move into view. I have been using Window 10 for five months with no problem. I recently downloaded and installed the newest driver. The Canon problem diagnosis software does not detect a printer. The USB connector cable appears to be intact. Any ideas?

Re: Pixma MG6120 Stopped Working

Patrick — Sun, 08 May 2016 13:46:28 GMT

Hi tcudzilo,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

Re: Pixma MG6120 Stopped Working

tcudzilo — Sun, 08 May 2016 18:36:27 GMT

OK. Thanks, I will call.