Can't scan to mx892 after windows 10 upgrade.

pjones006 — Fri, 06 May 2016 02:04:34 GMT

I have upgraded to windows 10 and I am using a wireless connection. printing is not a problem but I am unable to scan from the printer. I get the error message on my PC that tells m to reinstall the software. I have tried the solution mentioned in this forum to uncheck "let windows manage the default printer" and then reinstall the drivers/software. This doesn't work and I also have no options to initiate the scan from my PC. It finds my printer on the wireless network but the scan doesn't work. I haven't tried connecting to a USB port directly but even if that worked its not what I would want to do. My windows version is 1511 (build 10586.218

PS - Duh, I installed the drivers but not the software. When I installed M navigator from the software link on the spport page I was able to scan.

Re: Can't scan to mx892 after windows 10 upgrade.

BillS — Sat, 07 May 2016 23:37:26 GMT

Hi pjones006,

I'm glad you got your scanner working. Did you have any other problems?

topic Re: Can't scan to mx892 after windows 10 upgrade. in Desktop Inkjet Printers

Can't scan to mx892 after windows 10 upgrade.

Re: Can't scan to mx892 after windows 10 upgrade.