topic Re: Can't get Mx492 to print from a gateway laptop but it will print from my cell and tablet. in Desktop Inkjet Printers

Can't get Mx492 to print from a gateway laptop but it will print from my cell and tablet.

claudiagibson — Wed, 04 May 2016 22:20:30 GMT

Everything is set up, installed, ready to go for the Canon MX492. I can print from the tablet and my phone but when I try and print from the laptop I get a printer error. I'm not sure what to do from here. Any ideas?

Re: Can't get Mx492 to print from a gateway laptop but it will print from my cell and tablet.

Jason — Wed, 04 May 2016 22:29:53 GMT

Hi, claudiagibson!

Welcome to the Canon Forums and thanks for your post!

What is the operating system of your computer (ex. Windows 7, Windows 8, Windows 10)?

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: Can't get Mx492 to print from a gateway laptop but it will print from my cell and tablet.

claudiagibson — Wed, 04 May 2016 22:39:32 GMT

Oh, sorry! It's Windows 7. The odd thing is when I restarted the laptop, the items in the queue printed.