topic Can't setup Pixma MG5720 printer - need drivers for Windows 8.1 in Desktop Inkjet Printers

Can't setup Pixma MG5720 printer - need drivers for Windows 8.1

Joan66 — Mon, 02 May 2016 18:55:28 GMT

All I get is a searching screen from disk and site. Forever. 2nd circle of hell. What can I do? Help. Desperately seeking guidance to find and download drivers and software for printer.

My computer is a 64-bit operating system, x 64-based processor, touchscreen, all in one, Windows 8.1

On another note, this MG5720 is replacing a Pixma MX432. Those drivers, etc are still loaded. Is that a/THE problem? Do I have to remove all the canon files, incl. navigator, solutions, help, etc.. prior to the new setup? I have tried to remove them post disconnect, but it looks like I will have to reconnect the old one to do so. Is that right? Do I need to bother?

To whoever replies, thanks in advance. We low techies are thrilled you do what you do. 🙂

Re: Can't setup Pixma MG5720 printer - need drivers for Windows 8.1

jrhoffman75 — Mon, 02 May 2016 20:46:56 GMT

Go here and select Windows 8.1

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-series-inkjet/pixma-mg5720

Re: Can't setup Pixma MG5720 printer - need drivers for Windows 8.1

Joan66 — Mon, 02 May 2016 21:55:37 GMT

Back to the same problem....I load it, save it, but when I run it I get:
"Acquiring information on the latest driver and software. Please wait." And it is the never ending wait.

Do I have to get rid of my old Canon printer files?, see first message.

Re: Can't setup Pixma MG5720 printer - need drivers for Windows 8.1

jrhoffman75 — Mon, 02 May 2016 21:52:11 GMT

Give Canon a call at 1-800-OK-CANON.

Re: Can't setup Pixma MG5720 printer - need drivers for Windows 8.1

Joan66 — Mon, 02 May 2016 21:53:03 GMT

I get it off the site and save but that's what happens when I try to run it. Do I need to clear the old printer drivers or something?